Administrative Clerk

Full job description

  • 4/5 days in office
  • Salary structure between $40 397 and $50k

We are currently looking for an ADMINISTRATIVE CLERK to join our Markham team!

Reporting to the Assistant Director, Specialized Markets, the Administrative Clerk will be primarily responsible for performing a variety of administrative and clerical tasks to support the operations of the Specialized Markets Team.
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This position will, among other things, be responsible for:
  • Support the Receptionist by assisting in daily office operations, providing front desk and telephone support during lunch hour, break and any planned or unplanned absences. Tasks to include answering and directly phone calls, responding to emails, greeting visitors, coordinating meetings and luncheons.
  • Data entry – inputting and validating data on various internal and external insurer systems.
  • Perform regular data audits (monthly, quarterly)
  • Filing documents - maintaining both paper and electronic records.
  • File Maintenance - Scanning, archiving and shredding documentation as required
  • Create mail merge letters and emails. Mailing documentation as required.
  • Send out health declarations for excess volumes, including follow-ups and confirmations (members, employers, insurers);
  • Manage returned envelopes (validation with the employer, member, etc.);
  • Verify the eligibility of basic transactions from the employer portal, received in paper format, received by email, approve or reject them, all in accordance with the group insurance rules and the various insurers' or internal procedures.
  • Provide internal and external customer service;
  • Collaborate with various team members to improve processes and efficiency
  • At the request of the immediate supervisor, all other related tasks.

The ideal candidate has the following:
  • Minimum of 2 years experience in a customer service role
  • Previous experience in a call center or customer service role
  • Strong communication skills; oral and written
  • Proficiency in English is essential, French is an important asset
  • Advanced computer proficiency incl. MS Office; Word, Outlook and Excel and ability to learn new applications
  • Superior attention to detail and accuracy
  • Ability to exercise good judgment, integrity and honesty
  • Ability to multi-task effectively and work closely with others in a team environment and independently, must be a self starter
  • Ability to protect the confidentiality of information; · Versatility, resourcefulness, autonomy; · Ability to meet deadlines and prioritize work
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