Reception, investigation, and resolution of all customer inquiries in a timely and accurate manner are all included in the full job description.

answering phone-based inquiries and issues from customers.

ensuring that every communication with customers is clearly documented.

Chat, phone, email, and TEAMS are all ways to communicate.

educating the caller to ensure that a solution is found right away.

must be able to pass the required tests to participate and attend.

Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment Exceptional time management skills Ability to talk and type simultaneously in a clear and concise manner while interacting with customers You will have the opportunity to assist our members with customer service inquiries in this remote position. Preparing for this open door will most recent 12 weeks. The training takes place from 8:00 a.m. to 4:45 p.m. Eastern time. This position will have a weekly rotating shift that begins at 8:00 a.m. Eastern time and ends at 8:00 p.m. Eastern time after training.

Number of Openings Accessible:
24 Worker Class:
Employer Firm:

By applying for this position, you are indicating that you acknowledge and comprehend the following statements:

BCBST is an Equivalent Open door boss (EEO), and all representatives and candidates will be qualified for equivalent work potential open doors when business choices are made. BCBST will make a certifiable move to select, recruit, train and advance people in all occupation characterizations regardless of race, religion, variety, age, sex, public beginning, citizenship, pregnancy, veteran status, sexual direction, physical or mental handicap, orientation personality, or some other trademark safeguarded by material regulation.

Additional data in regards to BCBST’s EEO Approaches/Notification might be found by assessing the accompanying page:
BlueCross BlueShield of Tennessee’s EEO Policies and Notices state that for this employment opportunity, search firms are not permitted to provide unsolicited assistance. Without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition, no resumes sent to employees at BlueCross BlueShield of Tennessee by search firms will be considered. In the event that the applicant is

employed by BlueCross BlueShield of Tennessee as a result of the referral or through any other means, no fee will be incurred.
Tobacco-Free Hiring Statement Beginning in 2017, BlueCross BlueShield of Tennessee and its subsidiaries will no longer employ individuals who use tobacco or nicotine products (including, but not limited to, cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges, and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. This is done in order to further our mission of peace of mind through better health. A tobacco- and nicotine-free hiring policy is part of our effort to fight serious diseases and to improve employee and community health and wellness.

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A background check that includes a test for illegal drugs and tobacco/nicotine will be required for all employment offers.

A person will be disqualified from employment, their job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results if their background check is found to be unsatisfactory or if their post offer screening result is positive for illegal drugs, tobacco, or nicotine.

Smokefree.gov and 1-800-QUIT-NOW are two resources that can assist individuals in quitting tobacco and nicotine products.