Job Summary

The Elite Job is seeking a dedicated and customer-focused Call Center Customer Service Representative for overnight shifts. This role is designed for individuals who are passionate about providing excellent service, resolving customer inquiries, and ensuring a positive experience for all clients. As a member of our overnight team, you will handle a variety of customer concerns in a fast-paced, dynamic environment, delivering high-quality support across multiple communication channels.

Key Responsibilities

• Answer incoming customer calls, emails, or chats and respond promptly to inquiries, complaints, and requests.
• Provide accurate information regarding products, services, and company policies, while ensuring customer satisfaction.
• Resolve customer issues effectively and efficiently, escalating issues to supervisors or higher departments as necessary.
• Document and track customer interactions, ensuring all case details are accurately recorded in the system.
• Maintain knowledge of company products, services, and promotions to provide accurate responses to customer questions.
• Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction scores.
• Adhere to all company policies and procedures, including confidentiality and data protection regulations.
• Participate in team meetings and training sessions to improve customer service skills and knowledge of company offerings.

Required Skills and Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the capacity to handle difficult situations professionally.
• Ability to remain calm and courteous in stressful situations.
• Computer proficiency, including familiarity with customer service software and Microsoft Office Suite.
• Ability to work independently with minimal supervision.
• Strong attention to detail and organizational skills.

Experience

• Previous experience in a customer service or call center role is preferred.
• Experience in handling inquiries or complaints in a high-volume environment is a plus.
• Knowledge of CRM software or call center tools is advantageous.

Working Hours

• Full-time, overnight shifts (shift hours typically range from 10:00 PM to 6:00 AM, with flexibility based on scheduling needs).
• Availability to work weekends and holidays as required.

Knowledge, Skills, and Abilities

• Customer Service Skills: Ability to listen, understand, and respond to customer needs effectively and empathetically.
• Communication: Exceptional phone etiquette and written communication skills.
• Problem-Solving: Ability to troubleshoot and resolve issues in real-time while maintaining a positive customer experience.
• Adaptability: Willingness to learn new processes, tools, and systems as required.
• Time Management: Efficient in managing workload and prioritizing tasks during high-volume periods.
• Attention to Detail: Careful documentation of customer interactions and follow-up actions.

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance plans.
• Paid time off (PTO) and holidays.
• Opportunities for career advancement and professional development.
• Employee wellness programs and resources.
• Access to employee discounts on products and services.

Why Join The Elite Job?

• Work-Life Balance: Enjoy flexible working hours with overnight shifts that fit your schedule.
• Career Growth: We believe in promoting from within, offering ample opportunities for career advancement.
• Dynamic Team: Join a supportive and collaborative team environment where your contributions are valued.
• Competitive Pay & Benefits: Receive competitive compensation and comprehensive benefits to ensure your well-being.
• Training and Development: We invest in your growth through regular training programs and skill-building opportunities.

How to Apply

Interested candidates should submit their updated resume and a cover letter detailing their customer service experience and why they would be a great fit for this role. Please apply through our website or email your application to us.

We look forward to reviewing your application and potentially welcoming you to The Elite Job team!