As a Call Center Officer at Coca-Cola, you will have the opportunity to work remotely from the comfort of your own home in Chicago, Illinois. our dynamic team as a Coca-Cola Call Center Officer for remote work, offering a competitive pay of $27.70 per hour. As a key point of contact, you’ll handle customer inquiries, provide product information, and resolve issues with efficiency and professionalism. Experience in customer service and excellent communication skills are essential. Apply now for this rewarding opportunity This part-time position is perfect for individuals seeking a flexible work schedule while being a part of a prestigious company. The role is at the Associate Level, requiring a minimum of 4 years of experience in a call center or customer service environment.

Responsibilities:
– Handle inbound and outbound calls with customers and provide exceptional service by addressing their inquiries, resolving complaints, and ensuring customer satisfaction.
– Maintain knowledge of Coca-Cola products and services to effectively assist customers with product information, pricing, and promotions.
– Utilize technology resources and systems to accurately document customer interactions, update customer information, and track follow-ups.
– Collaborate with cross-functional teams to resolve customer issues and escalations, ensuring timely resolution and customer retention.
– Meet and exceed individual and team performance metrics, including call quality, adherence to schedule, and customer satisfaction ratings.
– Continuously seek opportunities for process improvement to enhance customer experience and increase efficiency.
– Provide feedback to management regarding customer concerns, trends, and suggestions for improvement.

Requirements:
– A dedicated and confident individual who is passionate about delivering excellent customer service.
– Proven ability to adapt to various situations and handle difficult customer interactions with professionalism and empathy.
– Innovative mindset, demonstrating curiosity and willingness to try new approaches in problem-solving.
– Excellent verbal and written communication skills, with a focus on active listening and effective communication of information.
– Strong interpersonal skills to establish rapport and build trust with customers, colleagues, and cross-functional partners.
– Proficient in using computer software and technology platforms, including Microsoft Office suite, CRM systems, and call center software.
– High school diploma or equivalent education required; associate or bachelor’s degree preferred.
– Minimum of 4 years of experience working in a call center or customer service environment.

Benefits:
– Company-provided equipment to support your remote work.
– Paid sick leave to ensure your well-being and ability to take care of your health when needed.
– Paid Time Off (PTO) to help you achieve work-life balance and enjoy time off to recharge.

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Working Environment:
At Coca-Cola, we strive for excellence in every endeavor, setting a high standard for achievement. As a Call Center Officer, you will be encouraged to pursue excellence in your interactions with customers, colleagues, and stakeholders. You will work in a remote setting, requiring self-discipline and the ability to manage time effectively to meet performance goals and deadlines.

Equal Opportunity Statement:
Coca-Cola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We value and respect individual differences and provide equal opportunities for employment, growth, and advancement, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply:
Please submit your application by March 6, 2024, to be considered for this position. We appreciate your interest in working with Coca-Cola and look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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