Customer Care Centre Agent - Post & Fill

Full job description

Location Address:
100 Queens Quay East, 9th Floor, Toronto
Number of Openings:
1
Pay
$34.53 - $37.57

Job Posting Description:
Do you want to be an integral part of a team providing Wholesale and Retail support? Reporting to the Customer Care Centre Supervisor, you will be the single point of contact for customers and business partners while also providing first-contact support to grocers, licensees and LCBO convenience outlets across multiple communication channels (telephone, email, surveys, chat, fax, and mail) offering support on LCBO
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Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
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Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
If you are an excellent communicator with a real passion for delivering excellent customer service through positive interaction, then this is the role for you!

About the Role
  • Handle customer inquiries by clarifying, logging, and tracking issues, searching documented answers, and calling out unresolved problems to management and/or appropriate LCBO contact when required
  • Assist and guide licensees, LCBO convenience outlets, and customers with placing e-commerce orders as well as tracking and resolving B2C e-commerce inquiries
  • Refer specialized queries to the appropriate department, contact person or external resource
  • Search for appropriate information and materials for preparing written responses

About You
  • University degree/College diploma or significant customer service experience in a retail environment.
  • Demonstrated ability to troubleshoot and collaborate with external and internal partners in a professional, considerate, and courteous manner.
  • Ability to handle difficult, time sensitive and challenging clients/customers in a multifaceted multi-channel service environment.
  • Well-developed analytical skills and decision-making experience.
  • Outstanding verbal and written communication skills.
  • Research, compile, and write reports with internal and external clients.
  • Successful completion of all product knowledge Bronze, Silver, Gold and Service Knowledge is mandatory.
  • Knowledge of lcbo.com, vintages.com, doingbussinesswithlcbo.com, LCBO Retail Operations Manual, SOP/BYID process, AGCO policy, LLA regulations, and Importation of Beverage Alcohol regulations.
  • Proficient in MS Windows, including MS Office Suite, navigating the Internet and ability to learn new technologies.
  • Keyboarding ability of 40-50 WPM while talking to customers.
  • Ability to work shifts that include evenings and weekend hours (some statutory holidays may apply) and sit for prolonged periods of time is mandatory.

Please Note:
  • To be considered, employees are required to complete an online application in Workday.
  • Applicants will be selected for promotion in accordance with Article 22 of the Collective Agreement and will be considered in the following order:
  • Eligible PFT employees at Head Office, followed by other applicants.
  • Applicants must meet the following basic requirements:
  • solid past work performance.
  • satisfactory discipline and attendance record.
  • Applicants will be selected for further assessment based on their resume detailing background and experience in relation to each qualification described in this posting. This assessment may include an interview, job-related testing, applicant’s performance, and supervisor’s comments.

There is a world of opportunities at the LCBO…
We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more!
Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.
Work Hours:
40
Union / Non-Union:
Union
Job Posting End Date:
November 20, 2024
The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
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