Customer Chat Support Specialist (Remote / Entry Level / No Experience) ID-1260

**Job Title**: Customer Chat Support Specialist

**Job Type**: Remote / Entry Level / No Experience

**Salary**: Competitive hourly rate

**Working Hours**: Part-time, up to 4 hours per day

**Company**: American Express

**Location**: Remote

**Flexible Schedule**: Yes

**Benefits**: Health and dental insurance, paid training, paid vacations, 401(k) plan, and flexible work hours.

**Description**

Are you a problem solver with a knack for communication and a passion for helping others? American Express is looking for enthusiastic and dedicated individuals to join our team as Customer Chat Support Specialists. This role is perfect for those seeking a flexible, part-time, remote position that requires no prior experience. This is your opportunity to become a part of one of the most prestigious companies in the financial service industry, renowned for providing top-notch customer service and fostering a supportive work environment.

As a Customer Chat Support Specialist, you will be at the forefront of our customer interactions, providing assistance and guidance through our chat platform. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive customer experience with every interaction. This role requires strong written communication skills, a customer-centric attitude, and the ability to think on your feet.

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**Requirements**

– Excellent written communication skills

– Strong problem-solving abilities

– Ability to multitask and manage time effectively

– Customer-centric attitude and willingness to help others

– Basic computer skills and familiarity with chat platforms

– Ability to work independently and as part of a team

– Reliable internet connection

**Responsibilities**

– Handle customer inquiries promptly and professionally through chat

– Resolve customer issues by providing accurate and efficient support

– Maintain a positive and empathetic attitude towards customers at all times

– Document customer interactions and maintain accurate records

– Escalate issues to the appropriate department when necessary

– Meet or exceed performance targets and quality standards

– Participate in ongoing training sessions to improve product knowledge

**Benefits**

– Competitive hourly pay

– Health and dental insurance

– Paid training programs to enhance your skills

– Paid vacation days

– 401(k) retirement savings plan

– Opportunities for career growth and development within the company

**Educational Qualifications**

– High school diploma or equivalent required

– Further education in communication, business, or a related field is a plus

**Experience**

– No prior experience required

– Previous customer service experience is advantageous but not essential

**Company Overview**

American Express is a globally recognized leader in the financial services sector. Known for its commitment to customer service excellence, American Express provides an array of products and services designed to meet the needs of individuals and businesses worldwide. Our company culture prioritizes diversity, inclusion, and the professional development of our employees, ensuring a rewarding work experience. By joining us, you’ll become part of a dynamic and innovative team that values collaboration and celebrates success.

If you are ready to launch your career with American Express and make a difference in the lives of our customers, apply today to join our team as a Customer Chat Support Specialist. We look forward to welcoming you to our family and supporting you on your professional journey.

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