Customer Service Representative - Contract-to-Hire | 100% Remote | Philadelphia, PA 19103

Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position.



Candidates must be flexible to work these hours for this role.

The Medicare department is open 7 Days a week. FT Shifts will range from Sunday - Saturday from 7:45AM - 8:15PM and include one late night shift as well as a Saturday OR Sunday shift. 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.

 

Qualifications:

  • Call Center Customer Service, inbound calls (no telesales)
  • Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills.
  • Must have empathy and strong problem solving skills.

 

Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.

 

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Ability to navigate through multiple systems at a time.

ALL candidates must score a 80% or above on eSkills test.

 

Preferred qualifications:

  • HS Diploma or GED with a 2 years of customer service experience/call center experience is preferred
  • Healthcare industry experience
  • Previous Medicare experience
  • Call Center Customer Service experience (Inbound calls)
  • Medical background helpful

ALL former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process.
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