Customer Service Representative - Contract-to-Hire | 100% Remote | Philadelphia, PA 19103

November 15, 2024

Our direct end-client a large healthcare insurance provider is seeking to hire a Customer Service Representatives for a 3+ months contract-to-hire role to work 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103 (need candidates within one hour radius of Philadelphia, PA 19103).

Job Title: Customer Service Representative - Medicare

Duration: 3 months contract-to-hire

Location: 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103

No. of positions: 20 +

Customer Service Representative - Medicare

Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position.

Candidates must be flexible to work these hours for this role.

The Medicare department is open 7 Days a week. FT Shifts will range from Sunday - Saturday from 7:45AM - 8:15PM and include one late night shift as well as a Saturday OR Sunday shift. 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.

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Qualifications:

Call Center Customer Service, inbound calls (no telesales)
Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills.
Must have empathy and strong problem solving skills.

Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.

Ability to navigate through multiple systems at a time.

ALL candidates must score a 80% or above on eSkills test.

Preferred qualifications:

HS Diploma or GED with a 2 years of customer service experience/call center experience is preferred
Healthcare industry experience
Previous Medicare experience
Call Center Customer Service experience (Inbound calls)
Medical background helpful

ALL former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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