Customer Service Representative -- Work from Home ID-1189

November 23, 2024

We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.

Role Description:

Each day and each call can be different. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

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Quit your day job, come help us save the world!

If you are a mature sales or customer service representative, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.

What you can expect from us:

Permanent, full-time employment with consistent hours and growth opportunities
$20.00 - $24.00 hourly w bonuses
Engagement with world-class charitable organizations
100% paid training and health benefits (at 3 months)
Training opportunities, lunch-and-learns, workshops
Team culture and activities, ice breakers, community events

What you should bring:

You are looking for full-time hours, 40 hours a week
A minimum of 2 years' customer service and call centre experience
You love talking to people and are a great communicator
Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
Availability to work occasional Saturday shifts (10:00am to 5:00pm)
You are technically savvy and self-reliant

Specific job requirements:

A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
A professional work from home office space
High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
A USB headset and webcam

There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call centre team with opportunities to grow and support your peers; we would love to hear from you.

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