(Delta Projects) Customer Support From Home Delta Airlines – Start Your Application

November 11, 2024

Job Title: Co-op, Operations and Customer Center

Hiring Organization: Delta Airlines…

Employment Type: Full Time

Location: USA (Remote Only)

Salary: $65,000 – $75,000 per year

Educational Requirements: Bachelor’s Degree

Industry: Private

Job Responsibilities:

How You’ll Assist Us in Continuing to Climb (Overview and Key Responsibilities):

Delta Airlines’ Operations and Customer Center (OCC) is seeking qualified co-op students available for a minimum of three alternating work terms (Fall 2024, Summer 2025, and Spring 2026).

The OCC is the “heartbeat” and operational hub of Delta’s global operations, responsible for all strategic and tactical decision-making for any operational disruptions. Co-ops will collaborate with aviation professionals, supporting teams by utilizing data to solve operational business challenges.

Co-op Assignments:

Load Control Center:

Responsible for aircraft weight and balance, fuel distribution, and ensuring compliance with manufacturer and company specifications.

Work with the LCC’s back office, creating applications and efficiencies to reduce workload for the frontline team.

Fuel System:

Responsible for developing strategies, tools, and sustainability policies for annual jet fuel consumption.

Research and develop methods to determine safe and efficient fuel loads, improve aircraft routing, and enhance cargo forecasting.

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Requirements to Succeed (Minimum Qualifications):

Currently pursuing a bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, Aviation Management, or a related 4-year degree program.

Available to work for three alternating semesters in Atlanta, GA, Monday through Friday.

Must be enrolled in an educational institution throughout the co-op program.

Willingness and ability to learn new skills and take on new challenges.

Team-first attitude with a focus on team success.

Strong organizational, project management, and verbal/written communication skills.

Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.

Comfortable working in both group and individual settings.

Prioritizes safety and security for oneself and others.

Embraces diverse people, thinking, and styles.

Must have a high school diploma, GED, or high school equivalency.

Must be at least 18 years old and authorized to work in the US.

Preferred Qualifications:

Familiarity or experience with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint.

Understanding of airline operations, scheduling, and planning.

History of leadership roles in student and community organizations.

Passionate about a future career in the aviation industry and serving Delta’s customers.

Remote Only Jobs in Customer Support from Home at Delta Airlines: Apply Now

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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