Entry Level Customer Service Representative

November 19, 2024

We are seeking an Entry Level Customer Service Rep to join our team. This position is ideal for individuals looking to kick start their career in customer service and that want to be a part of a team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

Responsibilities
- Handle inbound customer inquiries via phone, email, and face to face.
- Assist customers with product information, pricing, and orders
- Resolve customer complaints and issues in a professional manner
- Maintain customer records and update account information accurately
- Provide excellent phone etiquette and communication skills

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Skills
- Strong communication skills in English
- Ability to effectively communicate with customers and colleagues
- Prior experience in customer service is beneficial but not required
- Strong problem-solving skills and attention to detail

Requirements

- Be driven - have a student mentality while training
- Maintain a positive attitude & communicate to all customers/clients with a smile
- Learn business communication skills for marketing presentations
- Be able to work indoors/outdoors & open to travel opportunities
- Have a goal-oriented mindset
- Works well within an energetic, team-oriented environment

Previous experience is not required as we grow our company organically & pride ourselves on our strong leadership & training within the office. However, a strong understanding of communication skills & emotional intelligence is desired.

We make it a priority to develop our team in an energetic environment where personal & professional growth is accessible to all! THIS POSITION IS ON SITE IN PERSON AT OUR OFFICE !!! NO REMOTE OR HYBRID !!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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