Hostess

Position Summary

In accordance with the policies, procedures and standards of Melco Resorts Leisure (Philippines) Corporation, the Host/Hostess provides warm, friendly, courteous and efficient services to ensure guest satisfaction for their dining experience is met being one of the first guest interaction via reception desk management and telephone.

Primary Responsibilities
  • Always greets guests promptly in a warm and friendly manner
  • Establishes immediate eye contact and smiles with guest
  • Always thank and farewells guests conveying anticipation for their next visit
  • Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
  • Remains friendly and flamboyant as an individual
  • Maintains the conversation and do not expose any sensitive topics to the guest
  • Ensures that brand standards are consistently implemente -d.
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • Ensures cleanliness and tidiness of restaurant entrance. Everything is well prepared neatly in its proper place i.e. menus, newspapers, promotional flyers and magazines
  • Communicates to clients (internal and exter;nal) via different mediums like emails and telephones, all in a professional manner and in accordance to hotel standards.
  • Remains knowledgeable of the property to respond to frequently asked questions
  • Remains able to respond calmly and handle many customer demands in a fast pace environment.
  • Leads and seats the guest to dining table with a warm and generous posture. Keeps walking pace as guests; shows initiative to introduce the restaurant
  • Conducts monthly inventory checks on all Host related equipment and supplies.
  • Completes the daily responsibilities that are set for each individual shift
  • Organizes significant documents that are vital in the outlet’s operations
  • Communicates effectively to know the daily task assigned
  • Maintains back up supplies stock for daily operations and anticipates busy demands
  • Makes record of guest preference, updates information from time to time.
  • Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
  • Attends training sessions and meetings as and when required.
  • Knows all cashiering policies and procedures.
  • Ensures all cashiering duties are performed in strict compliance with relevant cashiering policies and procedures.
  • Secures remittances and observes proper turnover of remittance and cash float to Cage.
  • Conforms to the steps of the different types of billing process.
  • Prepares the required cashier reports and ensures its completeness.
  • Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

 

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift

Qualifications

I. Experience

  • Minimum 1 year of F & B service experience in 5-star international hotels/resorts, and/or in freestanding restaurants, of which 1 year in a host’s role.
  • Casino hotel F & B experience and new projects opening, or renovations would be an advantage
  • Knowledge of food safety regulations and practices, such as HACCP would be an advantage

II. Education

Preferably a Diploma holder in Hospitality Business Management or any related course

III. Skills / Competencies

  • Has effective time management, task management and communication
  • Proficient in Microsoft applications
  • Good command in both spoken and written English.

IV. Other Attributes

  • Passionate
  • Organized
  • Innovative
  • Customer-orientated
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...