Job Summary:

Amazon Business is seeking an Integration Support Engineer to join our dynamic team. As an Integration Support Engineer, you will be responsible for providing technical support and assisting clients with the integration of Amazon Business solutions into their systems. This role demands expertise in problem-solving, strong communication skills, and the ability to work effectively in a fast-paced environment. You will play a key role in ensuring smooth implementation and troubleshooting of integration projects, helping clients leverage Amazon Business features to enhance their purchasing processes.

Key Responsibilities:

• Serve as the primary point of contact for customers during the integration process, providing exceptional support and troubleshooting assistance.
• Assist customers in integrating Amazon Business solutions into their existing business systems and workflows.
• Troubleshoot and resolve technical issues related to APIs, data feeds, and other integration tools.
• Collaborate with internal engineering and product teams to ensure timely resolution of customer issues and to improve product features.
• Provide technical documentation and user guides to customers to aid in their integration efforts.
• Monitor integration performance and offer optimization suggestions.
• Conduct training sessions and webinars for customers, helping them get the most out of Amazon Business integrations.
• Work with customers to define integration requirements and deliver solutions that meet their needs.
• Stay up to date with new features and capabilities of Amazon Business, and communicate these updates to clients.

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• Strong technical proficiency in integration technologies (APIs, web services, XML, JSON, etc.).
• Experience with cloud platforms (AWS, Azure, etc.) and SaaS-based applications.
• Familiarity with ERP and procurement systems, and experience with business-to-business (B2B) integration.
• Excellent troubleshooting, problem-solving, and debugging skills.
• Strong written and verbal communication skills with the ability to communicate complex technical concepts to non-technical users.
• Ability to work independently and in a team environment.
• Knowledge of agile methodologies and project management tools.

Experience:

• 2+ years of experience in technical support, integration engineering, or a related technical field.
• Experience working with enterprise systems or B2B applications is a plus.
• Proven experience in managing client relationships and providing customer-facing support.

Working Hours:

• Full-time, 40 hours per week.
• Flexibility required to work across multiple time zones as Amazon Business serves global clients.

Knowledge, Skills, and Abilities:

• Strong analytical skills to assess and resolve integration challenges.
• Ability to understand client needs and provide tailored technical solutions.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Knowledge of AWS services and familiarity with cloud infrastructure is preferred.
• Excellent customer service skills, with a passion for providing solutions to complex problems.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health, dental, and vision coverage.
• Retirement plans with company contributions.
• Generous paid time off (PTO) and holiday schedule.
• Access to Amazons employee discount programs and various wellness resources.
• Opportunities for career growth and development within Amazon Business.

Why Join Amazon Business:

• Be part of a forward-thinking, technology-driven company at the forefront of innovation.
• Work in a fast-paced environment where no two days are the same.
• Join a diverse team of professionals from a variety of backgrounds, working together to solve complex challenges.
• Gain exposure to cutting-edge technologies and enhance your technical expertise.
• Amazon values your development and offers various resources to support your growth and success within the company.

How to Apply:

To apply for the Integration Support Engineer role at Amazon Business, please submit your updated resume and a cover letter detailing your relevant experience and why you are a perfect fit for this position. Applications can be submitted through the Amazon careers website or directly to the recruitment team at Amazon Business.