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EHN Canada is seeking an experienced, hands-on IT Operations Manager who can develop IT systems and processes suitable for a rapidly growing national healthcare organization. The ideal candidate will have a proven track record of transforming immature or fragmented systems into scalable, efficient, and secure infrastructures. Under the guidance of the Director of IT, the IT Operations Manager will actively participate in daily operations while supervising IT staff and partners to ensure the effective management of all technology-related systems, applications, services, and hardware within the EHN Canada network.

This role demands an adaptable individual who is not only capable of managing but also actively involved in upgrading the department by incorporating new technology, eliminating redundancy, creating regular data and metrics tracking reports, designing teams and process flows, automating information flows between departments, assessing data security and risk, coordinating technology-related staff training, and documenting policies and procedures.

As EHN Canada is rapidly expanding, the IT Operations Manager will be instrumental in scaling the department within a fast-paced startup environment. The role requires long-term relationship building, collaboration, negotiation, and project management skills to gain support from multiple stakeholders across the organization.

Responsibilities

• Actively manage and participate in all daily technology-related operations, including cloud, network, communications systems, and end-user devices and computers.
• Supervise and mentor IT staff, ensuring satisfactory execution of their job responsibilities through key metrics measurement and regular reporting.
• Develop, implement, and maintain policies and procedures related to regulatory compliance, disaster planning and business continuity, remote system access and authorization, data integrity, system backup and recovery, and required technology and application system upgrades.
• Ensure network and data security.
• Collaborate closely with stakeholders across the organization to deliver technology-based solutions for business or operational problems, recommending and implementing effective solutions.
• Maintain up-to-date knowledge of system hardware, networks, and software systems, assessing near-term opportunities for improvement and necessary migrations.
• Facilitate the annual budget process for the IT department.
• Derive and implement tech solutions for prevailing business challenges by partnering with internal stakeholders.
• Perform other duties as assigned or requested.

Education and Experience

• Undergraduate university degree in Computer Science or related field.
• 3+ years’ experience in IT management.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Proficiency with Microsoft 365 tools, notably Teams Phone, Azure AD, and Intune.
• Experience leading and managing large IT projects.
• Experience with IT services performance metrics and benchmarking.
• Knowledge of Genesys, Salesforce, and NetSuite is an asset.
• IT management experience in healthcare is strongly preferred.

Skills and Abilities

• Strong understanding of healthcare information systems and integrations.
• High degree of initiative, dependability, and ability to work with minimal supervision.
• Exceptional planning, organizational, and problem-solving skills.
• Knowledge of Canadian healthcare data security and control frameworks.

Employee Benefits and Perks:

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare