Job Summary:

We are looking for a dynamic, customer-oriented individual to join our team as a Remote Customer Service Agent specializing in Live Chat Support. In this role, you will be the first point of contact for customers, helping them resolve their inquiries and providing them with the best possible experience. This is a fully remote, work-from-home position, providing flexibility while allowing you to be part of a globally recognized company.

Key Responsibilities:

• Provide timely and professional support to customers via live chat, ensuring a seamless experience from start to finish.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction by providing clear, accurate, and complete solutions.
• Address inquiries related to products, services, billing, and technical support in a friendly, patient, and efficient manner.
• Maintain a high level of professionalism and empathy when communicating with customers.
• Document and track customer issues, feedback, and interactions using our CRM system to ensure resolution and future reference.
• Meet performance targets such as response times, customer satisfaction, and issue resolution.
• Collaborate with other teams to escalate and resolve complex customer issues or requests.
• Stay up to date on product knowledge and new offerings to accurately assist customers.

Required Skills and Qualifications:

• Excellent written communication skills with an ability to convey information clearly and concisely.
• Proven ability to handle multiple customer inquiries at once while maintaining high levels of accuracy.
• Proficient in using live chat platforms, CRM systems, and general computer applications.
• Strong problem-solving and analytical skills.
• Ability to work independently in a fast-paced, remote work environment.
• Empathy and patience when dealing with frustrated or upset customers.
• A professional and friendly attitude, with strong customer service orientation.

Experience:

• Previous customer service or call center experience is preferred but not required.
• Experience in live chat support or remote customer service is a plus.

Working Hours:

• Full-time and part-time positions available.
• Flexible working hours with the ability to work evenings, weekends, or holidays as needed, depending on business requirements.
• The position is remote, and the team works across multiple time zones.

Knowledge, Skills, and Abilities:

• Ability to work in a remote environment with minimal supervision.
• Strong time management skills and the ability to prioritize tasks effectively.
• Quick learner with the ability to adapt to new tools and technologies.
• Strong conflict resolution and de-escalation skills.
• Team player who can collaborate effectively with colleagues and other departments.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, dental, and vision plans.
• Paid time off (PTO), sick leave, and holiday pay.
• Opportunities for career growth and development.
• Access to training and resources to enhance skills.
• Flexible work-from-home environment, promoting work-life balance.

Why Join Us:

• Global Presence: Be part of a reputable company with a strong global presence in the customer service industry.
• Career Growth: Teleperformance offers robust opportunities for professional growth and advancement within the organization.
• Supportive Work Environment: We foster a culture of collaboration and mutual respect, ensuring all employees feel valued and supported.
• Work-Life Balance: With the option to work remotely, we provide our team with flexibility to balance both personal and professional responsibilities.

How to Apply:

If you are passionate about customer service and ready to make a difference in the world of live chat support, we encourage you to apply! Please submit your resume along with a brief cover letter detailing your experience and why you are a perfect fit for the role.

To apply, visit our career page, and follow the simple steps to submit your application. We look forward to hearing from you!