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Overview:

Aetna, CVS Health is looking for top sales talent! We have an exciting opportunity available for highly motivated individuals as Medicare Sales Specialist. The position will be a part of a specialized team who will focus on educating existing Medicare members on available plan offerings to help meet their specific healthcare needs. This role is ideal for candidates that are energetic, empathetic, and looking to become part of a growing business segment.

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Job Responsibilities:

• Work defined campaigns that are designed to assist Aetna Medicare members holistically find the appropriate Aetna Medicare coverage option.
• Conduct compliant presentations throughout the sales process.
• Acquire new members on available Medicare products via inbound and outbound campaigns.
• Ability to learn and adapt to new approaches, utilizing defined trainings, processes, and scripting.
• Assesses customer needs by utilizing questions while demonstrating superior listening skills during all sales presentations.

• Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
• Cross selling applicable products to existing members.
• Maintaining high compliance commitment and standards with a robust knowledge with respect to CMS and states regulations.
• Ability to multitask, and effective use of computer while interacting with prospects and members via phone.
• Participate in internal monitoring audits and coaching feedback sessions to review schedule adherence, quality, selling skills and compliance.
• Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
• Other duties as assigned.

Accountabilities:

• Meeting sales goals, conversion rates and other acquisition metrics as outlined in the annual performance plan.
• Maintain high standards of professionalism and compliance at all times.
• Ensure new member acquisition is meeting organizational thresholds in relation to retention, cancellations, and rapid disenrollment's.
• Adherence to call center quality audit programs.
• Highest levels of member satisfaction as measured by various member surveys and member retention rates.
• Expert level understanding of products, services, and processes offered by the company.
• Expert level of MAPD/DSNP product offerings

Ability to pass, on an annual basis:

• American Health Insurance Plans (AHIP)
• Continued Education (CE’s)
• Product Certification
• Required Security and Compliance
• Client/Carrier Certifications
• Any required CMS Certifications

Required Qualifications:

• 1 to 2 years demonstrated sales experience
• Active Health insurance license or must obtain within 30 days of hire date or within two attempts.
• Ability to obtain release, if contracted with another firm/carrier (if applicable)
• Active use of computer for carrying out daily job activities
• Ability to multi-task while talking on the phone
• Excellent communication and listening skills
• Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e., “Customer is always right” attitude)
• Adaptable to fast-paced, high pressure, achievement-oriented environment
• Proficient computer skills and knowledge of Microsoft Office
• Must work Central Time hours

Preferred Qualifications

• 1 to 2 years Medicare sales experience

• Medicare call center experience