Night Auditor (Hotel & Resort)
Full job description
Position Overview:
The Night Auditor at Mandarin Bay Resort & Spa is responsible for verifying and reconciling all financial transactions completed during the day, ensuring accuracy in guest billing and other financial records. This role bridges the Finance & Front Office departments, ensuring that the day’s financial operations are closed properly. The Night Auditor also assists in maintaining guest service standards during the night shift, handling guest inquiries when required.
Key Responsibilities:
1. Daily Financial Reconciliation
Perform a detailed audit of daily transactions from all revenue centers (e.g., front office, F&B, spa) to ensure that all charges, credits, and payments are accurately recorded.
Reconcile and verify room charges, food and beverage sales, and other financial transactions, ensuring compliance with the resort’s policies and accounting standards.
Review and correct discrepancies in guest folios, resolving any billing issues or errors identified during the audit.
2. Nightly Financial Reporting
Compile and submit accurate nightly financial reports to the Financial Controller and senior management, including room revenue, food and beverage revenue, and overall resort sales.
Ensure the integrity of data transferred between the resort’s Property Management System (PMS) and the accounting system.
3. Guest Service and Front Desk Support
Assist with guest inquiries, check-ins, and check-outs during the night shift, particularly if the night staff is limited.
Handle any guest requests or complaints in a professional manner, ensuring prompt resolutions and a positive guest experience.
Act as a point of contact for any urgent guest-related issues during the night.
4. Balance and Close the Day’s Operations
Ensure the accurate closing of the daily financial operations by balancing revenue and transaction reports.
Prepare and distribute the daily revenue report to management, highlighting any discrepancies or variances that need further investigation.
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5. Cash Management
Reconcile all cash, credit card, and other payment methods collected throughout the day, ensuring that all amounts are accurate and accounted for.
Monitor and report any variances in cash and payment records.
6. Maintain Security of Financial Data
Ensure all financial data, transaction reports, and guest records are securely stored and maintained, in compliance with the resort’s data protection policies.
Assist in safeguarding the resort’s financial integrity by ensuring that all reports are complete and accurate before the start of the next business day.
7. Liaison with Other Departments
Coordinate with the Front Office, F&B, and other departments to resolve discrepancies, improve efficiency in the nightly audit process, and ensure smooth operational handovers.
Qualifications & Skills:
Experience: At least 2-3 years of experience in a night audit or similar financial/accounting role, preferably in a hospitality or resort setting.
Education: A degree or diploma in Accounting, Finance, or Hospitality Management is preferred.
Technical Skills:
Proficiency in Property Management Systems (PMS) and Accounting Software.
Strong understanding of accounting principles, financial reporting, and reconciliation procedures.
Attention to Detail: High level of accuracy and attention to detail in financial reporting and guest service-related tasks.
Problem-Solving Skills: Ability to identify discrepancies and resolve issues efficiently.
Communication Skills: Strong verbal and written communication skills, with the ability to communicate financial information clearly and professionally.
Guest-Oriented: Ability to assist with guest service needs during the night shift, maintaining a positive and professional demeanor.
Job Type: Full-time
