Remote Entry Level Customer Service Agent (Paid training!)

The following self-assessment questions may be helpful to you in deciding if you want to proceed with your application. NurseCom provides the opportunity for a non-clinician to work with patients and people in the medical industry with a focus on excellent customer care:

 

 

I enjoy helping others who need assistance:

Excellent customer service is important to me:

I’m suited for a job that can be fast-paced and requires a full shift of answering calls:

I enjoy or prefer to work in my home-office setting:

I’m able to not take it personally when a caller expresses frustrations during a call:

I can remain professional and composed navigating a difficult caller’s emotions to get the information needed to assist:

 

I’m seeking a job that offers non-conventional hours (evenings/weekends) and will work on holidays:

 

Your job as a Clinical Support Services Agent will be to receive a caller’s initial call, gather the information from the caller, and relay that information to a clinician.

 

The job is rewarding, and at times can be challenging. There are times during a shift when call volume is high and can be very busy; other times there is down-time during a shift. Additionally, on occasion you may encounter callers who are in a heightened emotional state regarding their family member’s medical condition or having just passed away.

 


• You will be trained and supported in processing these calls.
• You will be making a significant difference in caller’s lives.
• You will enhance your customer care skills while at NurseCom.
• There is opportunity to advance within the company.

 

We look forward to receiving your application.

Seeking candidates with strong customer care skills to join our established telehealth company. Clinical Support Agents process calls for patients from home hospice, home health, home infusion agencies, and medical providers across the country.

Starting pay $18.00. Opportunity to increase pay quickly; company promotes from within.

Work-from-home (remote position) after a two week orientation/training in our Gilbert training center. Monday – Friday.

Health/dental/vision/retirement plans offered to full time Team members upon eligibility.

 

 

REQUIREMENTS:

– 18+ years of age.

– Excellent verbal communication, interpersonal, and organizational skills.

– Accurate keyboard and typing skills. Must meet minimum requirements.

– Proficient use of Microsoft Office and internet navigation.

– Strong customer service skills with the ability to speak with a smile in your voice.

 

 

– Evening, weekend shifts required. Holidays required, paid at time + ½.

– Access to High Speed Internet on a personal network. Can’t be a shared network.

– Personal, private, and patient-confidential workspace environment required.

– Background check will be conducted as part of the interview process.

– Federal work-eligibility check will be conducted upon hire

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...