Remote Patient Support Representative ID-1658

November 28, 2024

Job Overview:

Join a mission-driven team focused on enhancing health outcomes by connecting individuals with vital pharmacy benefits, data, and resources. Embrace a culture rooted in diversity and inclusion, with access to comprehensive benefits and career growth opportunities. Be part of a team making an impact on a global scale by advancing health equity. Caring. Connecting. Growing together.

This is a full-time, 40-hour-per-week position within a 24/7 department. Flexibility is required for various 8-hour shifts, and occasional overtime, including holiday work, may be necessary based on business needs.

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Primary Responsibilities:

Meet established performance goals in areas such as patient satisfaction, accuracy, quality, and attendance
Consistently meet adherence metrics, evaluated daily
Multi-task efficiently, using dual monitors for data entry, phone etiquette, and resource management, following company guidelines
Serve as a patient advocate, providing complex and sensitive information to both internal and external customers
Support other Patient Support Center Representatives and Supervisors with daily paperwork and assist in documenting/resolving patient issues
Recognize financial, medical, and legal risks during customer interactions, following appropriate procedures
Utilize company systems to assist with customer needs, such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals
Accurately translate oral information into written documentation
Provide general information to new or potential members about available providers and assist with the selection of Primary Care Providers (PCP)
Coordinate with clinicians and Telehealth Nurses as necessary, arranging DME, transportation, and home health services
Update PCP information in the system and manage paperwork as required

Qualifications:

Required:

High School Diploma/GED or equivalent experience
Minimum 18 years of age
2+ years in a customer service role
Proficient in Microsoft Suite and navigating multiple chat channels within Microsoft Teams
Healthcare experience
Flexibility to work full-time, 40 hours per week, with potential for overtime during holidays as needed

Preferred:

Spanish bilingual skills

Telecommuting Requirements:

Ability to secure all sensitive documents
Dedicated work area ensuring privacy and separation from other living areas
Access to an approved high-speed internet connection

Join us to start making an impact by improving healthcare access and outcomes!

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