Yelp user operations associate content moderator

November 19, 2024

Location: Full job description Classification: 100% remote within the United States Pay Scale: Part-time or full-time $19-23 per hour Greetings from Miaplaza!

Our goal is to make homeschooling more accessible, inclusive, and conducive to success for all students by incorporating the most effective virtual education strategies into online learning. Miacademy, Always Icecream, and Clever Dragons… are our K-8 platforms, and MiaPrep and MiaPrep Online High School are our 9-12 options.

Our student body is expanding at a rapid rate, and we are hiring for a number of positions across multiple departments! Our determination to provide exceptional educational content and our pursuit of new opportunities are the driving forces behind our expansion.

Johannes Ziegler, our CEO, talks about our company’s values and future!

How you’ll affect things:

As a Miaplaza Content Moderator, you will be responsible for fostering a fun and secure social setting for children. Reading and moderating children’s posts on our educational website community, including texts, artwork, and videos, are the primary responsibilities of this position.

While Moderators do not teach core subjects, they are an important part of children’s education because they help students develop social skills by encouraging them to be respectful members of the community.

Miaplaza’s Moderation department operates at a rapid pace, necessitating quick decisions from its employees throughout the day. Up to 500 posts can typically be handled per hour by moderators. We encourage you to apply if you are up for this challenge and thrive in a fast-paced environment!

See what it’s like to be a Miaplaza Moderator for a day!

How you’ll act:

To make sure that community rules are followed, keep an eye on and look over a lot of the content created by students.
In order to keep the environment welcoming and positive, give our students feedback and address their concerns.
Understand and connect with the young audience by staying up to date on trends and pop culture.

Develop, implement, and enhance content moderation policies and guidelines in conjunction with the moderation management team and other Moderators.
Participate in content moderation tool and technique training sessions.

If you meet these (requirements), you might be a good fit:

Ability to work independently and collaboratively in a team environment Strong problem-solving and critical-thinking skills Strong interpersonal and communication skills Proven ability to work independently, manage schedules, and meet deadlines Highly motivated, proactive, and seeks opportunities for continuous improvement High standards of integrity and transparency What makes you stand out (nice-to-haves):

Experience moderating content or managing a community, preferably in a child-focused setting Your own unique skillset You have a unique perspective and set of skills from your past that may not be listed here but may still be applicable to this position. We strongly encourage you to apply even if none of the aforementioned requirements apply to you.
The benefits of working at Miaplaza:

As a member of a team with a clear mission, you’ll be working on innovative educational options for children who learn in different ways.
We encourage flexibility and work with employees to create a schedule that fits around their lives, so our 100% remote team can work from any productive location in the United States!

Health, dental, and vision insurance are available to full-time employees, as are FSA, HSA, and life insurance, as well as specialty care options like fertility benefits, mental health services, and chiropractic care.

Paid time off (PTO), floating holidays, parental leave, a 401(k) retirement plan with employer match, and other perks and benefits are available to all employees.
You’ll work on challenging and rewarding projects with coworkers and make connections at community and cultural events.
Please visit our careers page to learn more!

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Schedule:

Moderators work four-hour shifts and can work two consecutive shifts in a day.
Candidates in any U.S. time zone are welcome to apply! Office hours are Sunday through Saturday, 3:00 AM to 7:00 PM Pacific.
Moderators can start as part-time employees and advance to full-time positions as they gain experience.

Ready to apply?

Please begin by submitting your resume and application. Assessments, a phone interview, an assignment, and a final video interview make up the majority of the hiring process, which varies from position to position. In keeping with our dedication to our students, we place a high value on inclusivity and accessibility in our hiring procedures and workforce. If you require accommodations during hiring or employment, please contact HR. Miaplaza participates in E-Verify as an employer.

Links:

Flexible schedule, health insurance, and paid time off are all included in the 401(k) plan.

Monday through Friday, four-hour shift; weekends as needed Remote &

Benefits of Remote Jobs
Flexibility: Employees can often choose their working hours, making it easier to balance personal and professional commitments.

Reduced Commuting: Eliminating the daily commute saves time and money, leading to increased productivity and less stress.

Access to a Broader Talent Pool: Employers can recruit talent from anywhere, not limited to local candidates.

Cost Savings: Companies can save on overhead costs related to office space, utilities, and supplies, while employees save on commuting and work-related expenses.

Increased Productivity: Many remote workers report higher levels of productivity due to fewer office distractions.

Improved Work-Life Balance: The flexibility of remote work can lead to a healthier work-life balance, reducing burnout.

Diverse Work Environment: Remote work often fosters a diverse workforce, as employees can come from various geographic and cultural backgrounds.

Qualifications for Remote Jobs
Technical Skills: Depending on the role, proficiency in specific software, tools, or programming languages is often required.

Self-Discipline: The ability to stay focused and manage time effectively without direct supervision is crucial.

Communication Skills: Strong written and verbal communication skills are essential for collaborating with team members and clients remotely.

Problem-Solving Abilities: Employees should be able to tackle challenges and find solutions independently.

Adaptability: Being open to learning new tools and adjusting to different work environments or tasks is important.

Prior Experience: Many remote positions prefer candidates with previous remote work experience or relevant industry experience.

Organizational Skills: The ability to manage multiple tasks and prioritize effectively is critical for success in a remote setting.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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