Airport Agent id-9270

May 22, 2025

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global network

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Training and development programs to take your career to the next level

Comprehensive health and life benefits (subject to location)

Pay Rate $12.04 / hr

Responsibilities

How will you make an impact?

Responsibilities

Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.

Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.

Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight

Collaborate with the internal team to ensure a safe and on-time departure

May clean the interior of the aircraft, clean and service aircraft lavatories

Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience

Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees

Inform passengers through all aspects of their experience with Amercian Airlines by communicating appropriate information about their trips and belongings

Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time

Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner

May work in the Baggage Service Office to track the location of baggage and handle passenger questions

Qualifications

Who are we looking for?

Requirements

Minimum age: 18

High school diploma, GED, or international equivalent

Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role

Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off

Flexible to work additional hours with short notice when operationally necessary

Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.

Must be willing and able to work outside in variable weather conditions

Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry

Abe to communicate in a clear, polite, and friendly manner

Must be able to read, write, fluently speak, and understand the English language

Authorized to work in the United States without sponsorship

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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