American express remote jobs virtual customer care professional id-7850

May 2, 2025

Job Summary

Job Type: Full-Time, Remote

Salary: Competitive, Based on Experience

Company: American Express

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Location: Remote (United States)

Benefits: Health Insurance, Retirement Plan, Paid Time Off, Employee Discounts, and more.

Job Description

American Express is seeking dedicated and enthusiastic Virtual Customer Care Professionals to join our team. As a Virtual Customer Care Professional, you will be responsible for providing exceptional service to our customers by understanding their needs and offering viable solutions.

Requirements

High-speed internet connection and a quiet, dedicated workspace.

Strong verbal and written communication skills.

Previous customer service experience preferred.

Ability to work flexible hours, including weekends and holidays, if needed.

Proficiency in computer skills and the ability to navigate multiple systems.

Responsibilities

Provide exceptional customer service through various channels (phone, chat, email).

Resolve customer inquiries and issues efficiently and effectively.

Maintain a high level of professionalism and courtesy with customers.

Document all customer interactions accurately in the system.

Work closely with team members and other departments to ensure customer satisfaction.

Benefits

Comprehensive Health Insurance (Medical, Dental, Vision).

Retirement Savings Plan with company match.

Paid Time Off (PTO) and Holidays.

Employee Discounts on American Express products and services.

Career development and training opportunities.

Educational Qualifications

High School Diploma or equivalent required.

Associate or Bachelor??s degree preferred, but not required.

Company Overview

American Express is a globally integrated payments company that provides customers with access to products, insights, and experiences that enrich lives and build business success. Our employees are the heart of our company, and we are committed to their growth and development. Join our team and find out why American Express is consistently ranked as one of the best places to work.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are passionate about customer service and looking for a challenging yet rewarding opportunity, apply now to become a Virtual Customer Care Professional at American Express!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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