Box Office Agent id-8136

May 7, 2025

BOX OFFICE AGENT

You'll never feel boxed in at our office! We are seeking people with charm, a sense of humor, and the motivation to serve our guests and contribute to the amazing time they spend at our Theaters. People from all over the world visit our Theaters every single night and you (yes you!) will help them have a great time before the show even starts. If you're great at talking and interacting with people, then this opportunity might be a shot you should take.

WHAT YOU'LL BE DOING:

Provide excellent customer service and work with the box office team to provide the same

Other Jobs You May Be Interested In

Assist guests at the box office counter with reservations, new orders, and relevant questions

Input all reservations and orders into the in-house ticketing system

Collect required paperwork, payment, and/or vouchers for each order

Promote upgrades on every order

Assist with scanning, ticket taking, and theater check-in for shows

Answer customer calls for reservations, new orders, and/or relevant questions at theater box office or corporate call center,

Perform ticket auditing function at theater or corporate call center

Assist in conflict resolution with guests, escalating concerns to management as needed

Follow all opening and closing procedures as needed

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving shows and services

Uphold payment handling policy and ensure all revenue is reported properly

Collect all paperwork obtained throughout your shift and turn in for auditing at the close of each shift

Maintain professional and technical knowledge of in-house ticketing system, reporting discrepancies and/or misfunction to management

Ensure your station is stocked for your shift

Assist with line management, ensuring customers are moving through the process at a steady pace

Assist with fraud detection with guests and immediately report any findings to management

Participate in company training sessions

Perform additional tasks and duties as assigned

WHAT WILL MAKE YOU SUCCESSFUL:

Prior experience working with an electronic ticketing system

Excellent written and verbal communication skills

Ability to build rapport with potential and existing customers

Positive and professional demeanor

Ability to work independently and as a team

Possess the ethics and positive outlook that support our values and culture

Ability to multi-task and prioritize tasks

Experience working in a high-pressure, high-volume environment

Qualifications

EXPERIENCE/EDUCATION WE NEED YOU TO HAVE:

High school diploma or equivalent preferred

2+ years of proven experience in a box office, ticketing, or concierge position

Proven experience in customer service

Experience working with an electronic ticketing system

1+ years of ticket auditing experience preferred

ESSENTIAL PHYSICAL FUNCTIONS:

Work environment: In-person entertainment venue setting

Must be able to stand/walk throughout the work shift

Must be able to lift or move up to 25 pounds using proper lifting techniques

Specific vision abilities required due to viewing computer terminals and company data

Position requires repetitive use of

While performing the job, the noise level may be loud

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities, skills and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER