Call Center Specialist Representative - Full Time Remote id-10238

June 6, 2025

Responsibilities:

Answers incoming phone calls from clients, members, subscribers, or the public.

Responds to questions directly within the scope of the position.

Routes calls to the appropriate person if necessary.

Counsels clients or other callers who are upset or have urgent concerns.

Ensure callers have been provided with all necessary paperwork and instructions.

Solicits information necessary to respond appropriately or route caller.

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Performs lookups or extracts records from information system or other files.

Educates callers about available services, products, or benefits.

Oversees service schedules. Ensures estimates and other information given to the public are current.

Qualifications & Competencies:

High school diploma or equivalent.

1-2 years Call Center Experience

Excellent Data Entry skills/- 45-55 wpm minimum

Must be computer literate and internet savvy

Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen

Excellent oral communication skills: clear diction, tone, and use of proper grammar

Ability to deliver quality customer service in a high-volume environment

Ability to advise and counsel students in a quick and efficient manner

Ability to multitask by reading, typing, and navigating through applications while speaking with customers

Empathetic and active listening

Positive outlook and enthusiastic attitude

Conscientious team player

Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required

Dependable, a history of good attendance and punctuality is essential

Technology Requirements:

Minimum PC Requirements

CPU Speed

Dual Core 1.2 GHz or better

Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

40 GB or more of available space

100 GB or more of total space

Memory

8 GB of RAM or better

Operating System

Windows 10 or 11 (No Macs or Chromebooks)

Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Dual Monitors

1280 x 1024 (SXGA) screen resolution

1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

Integrated or USB Camera

Minimum Software Requirements

Google Chrome**

Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements

Standard Connection / Speed

Hard-wired connection (no wireless)

Minimum 45 MBPS download / Minimum 10 MBPS upload

Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

120 milliseconds (ms)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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