Cellular Support Technician I id-8069

May 7, 2025

What this Job Entails:

Cellular Support Technician Is are responsible for providing the Astreya user experience. From supporting a complex and fast paced cellular environment, providing technical services, order tracking, accessories management, managing hardware and accessory deployment to front line users, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe.

Scope:

Follows established procedures on routine work
Requires detailed instructions

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Your Roles and Responsibilities:

Support product lifecycle management activities, including asset receiving, box/unboxing of equipment, inventory put-aways, ecycling activities and organization of packages / breakdown of corrugate to maintain a clean working environment
Support a complex and fast paced environment with outstanding attention to customer satisfaction
Provide troubleshooting and support for mobile devices and applications
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Utilize Inventory Data management software to maintain inventory accuracy and workflow
Contribute to large scale global projects as needed
Participate in process improvement
Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards.
Diagnose simple hardware issues
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

High school diploma or general education degree (GED) and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
Excellent written and verbal communications skills
Ability to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Knowledge of Inventory and IT
Ability to excel in a fast paced work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives
Quality focus and problem solving with strong emphasis on details
Closure oriented in managing ticketing/case systems w/ experience
Excellent oral and written English
Customer Service Experience in excellence
Experience in Telecom Support
Ability to multitask
Team player qualities: integrity, accountability, adaptability and motivation

Physical Demand & Work Environment:

Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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