Chat Support Associate at CVS Health (Remote Job) id-91242

CVS Health is actively hiring Remote Chat Support Associates to assist customers with a range of pharmacy, prescription, and healthcare-related inquiries via live chat. This non-phone role is perfect for individuals who prefer written communication, enjoy problem-solving, and want to work from home with a mission-driven healthcare leader.

Job Description:

As a Chat Support Associate at CVS Health, you will interact with customers through the company’s secure chat system to resolve issues related to prescriptions, benefits, billing, accounts, and general product support. You’ll be part of a team that provides compassionate, timely, and effective solutions—all without ever picking up the phone.

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This role requires attention to detail, excellent written communication, and the ability to manage multiple chat windows at once. Full training is provided, making it a great entry point into the healthcare support industry.

Requirements:

Must be 18 years of age or older

High school diploma or GED required

Excellent written communication and typing speed (40+ WPM)

Comfortable working in a fast-paced, multitasking environment

Reliable internet and a quiet, professional home workspace

No prior healthcare experience required—training is included

Basic computer proficiency and ability to navigate web-based platforms

Responsibilities:

Provide real-time support to customers via CVS’s chat platform

Answer inquiries about prescriptions, benefits, store services, and more

Resolve customer complaints with patience and professionalism

Escalate issues to appropriate departments as needed

Maintain HIPAA and CVS policies during all communications

Log interactions clearly and follow up where necessary

Achieve daily productivity and customer satisfaction goals

Benefits:

Fully remote position—work from the comfort of your home

Competitive hourly pay with performance incentives

Paid training and career advancement opportunities

Health, dental, and vision benefits for eligible employees

Employee discounts, wellness programs, and 401(k) options

Be part of a company recognized for innovation and inclusion

Company Overview:

CVS Health is a leading healthcare solutions company dedicated to improving lives through high-quality care, digital innovation, and exceptional customer support. With over 300,000 employees, CVS Health is committed to building a workforce that reflects the communities it serves. Join us in transforming health care—one chat at a time.

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