Chegg, Inc. is hiring: Subject Matter Expert- UI/UX in Santa Clara id-6400

April 11, 2025

Job Description

Position Overview:

The Subject Matter Expert (SME) plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The SME will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on-demand video support and quality assurance, ensuring that all content meets established standards. Additionally, the SME will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements. The SME will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs.

Other Jobs You May Be Interested In

Eligibility:

Work experience of 3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage.
Strong communication skills are essential for delivering live lessons to students in the US.
Proficiency in facilitating sessions via Zoom or other online platforms is required.
Diversified and in-depth subject knowledge with the required degree.
Good grasp of subject-specific software/tools.

Primary Responsibilities:

Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above.
Deliver quality content regarding Grading and Livechat.
Review the expert’s (Mentor Sessions) content as per the latest guidelines and processes.
Proactively learn new activities/software/core subjects and be a part of projects as and when required.
Work on difficult tasks across all activities and deliver content without compromising quality.
Provide suggestions/changes to activity guidelines or process documents.
Review the content from external sources of all difficulty levels and send detailed feedback.
Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.
Handle queries from outside experts (MNEs).
Provide on-demand video support for students.
Participate in community support initiatives to assist students and resolve their queries.
Conduct Q&A sessions as needed to enhance student understanding and engagement.
Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding.
Support and guide MNEs in their day-to-day processes.
Curate new tools and technology for respective subjects.
Suggest additions/corrections to the current curriculum.
Suggest new courses to be added as per market demand.
Gauge incoming volume for chat and grading and suggest redistributing working shifts as needed.
Prepare initial reports for SME grading contribution and Livechat effectiveness.

Secondary Responsibilities:

Analyze graded checkpoints and chats/video support and rate them as per defined standards.
Present findings and recommendations in a plan that drives future process improvements.

Education -

M.Tech/ MSc/ B.Tech/BSc or any equivalent degree. (15 years full-time education)
Relevant Cyber Security certifications are desirable.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to study.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER