Community Services Representative I (Transfer) id-9365

May 23, 2025

Under direct supervision, a Community Services Representative I may be assigned to community liaison duties in the field or at a community center or facility; assist citizens and community and neighborhood groups in identifying and accessing available services; assists in organizing and establishing neighborhood networks and systems designed to improve the quality of life and neighborhoods; performs related work as required.

Essential Functions

These functions may not be present in all positions of this class.

When a position is to be filled, the essential functions will be noted in the announcement of position availability.

As part of a neighborhood outreach team, provides information, referral, skill-building and other services to develop linkages, networks, communication and teamwork among residents, businesses and organizations within the neighborhoods to improve public safety and other quality of life concerns.

Other Jobs You May Be Interested In

Participates in a range of activities, with a primary focus on bringing households together to form local networks and develop neighborhood systems.

Assists in establishing neighborhood linkages through working with targeted households or families which demonstrate high-risk or pre-delinquent behavior, to eliminate problems and establish working relationships.

Participates in neighborhood and empowerment activities which may include facilitating local community gatherings to address neighborhood issues.

Assists neighborhoods to establish local priorities and action plans to address such priorities.

Assists in developing skills of residents and groups to address priority neighborhood concerns and links residents or groups with resources to address or resolve local issues.

As a community liaison representative in a community center or facility, provides information and referral services to individuals and groups.

Assists in providing direct services offered at a community center, including the physical set-up, maintenance and security of a center.

Establishes and maintains liaison with community-based organizations and residents to promote a variety of community services and activities.

Provides liaison coordination with local and other governmental and community and service-providing agencies.

Prepares correspondence, reports and records as necessary.

Qualification Guidelines

Education and/or Experience

Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for acceptable job performance. Example combinations include: one year experience providing community service and knowledge of the local Pasadena community and resources.

Knowledge, Skills and Abilities

Working knowledge of the Pasadena community and issues surrounding quality of life concerns; familiarity with basic community organization principles and activities.

Ability to plan, organize and implement neighborhood development services and activities; establish and maintain cooperative and effective working relationships with staff, neighborhood and community groups, and service providing agencies; communicate and work effectively with persons of diverse backgrounds and assist them in using available resources; prepare and present oral and written reports; assess and comprehend community problems and recommend and implement appropriate courses of action.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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