Community Supports Director id-8648

May 14, 2025

About the Role:

Medix is seeking a Community Supports Director to lead and grow our Enhanced Care Management (ECM) and Housing Programs in the Los Angeles region. Reporting directly to the CEO, this individual will oversee day-to-day operations, supervise multidisciplinary staff, and collaborate with county agencies, health plans, and community-based partners to deliver integrated services for vulnerable populations. This position is particularly focused on housing support services and requires strong familiarity with CalAIM initiatives.

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Key Responsibilities:

Lead, supervise, and support staff including Lead Care Managers, Clinical Consultants, Housing Navigators, and Outreach Specialists

Conduct weekly caseload audits and ensure ethical, compliant documentation within electronic health records

Oversee development, evaluation, and revision of individualized care plans for ECM clients

Coordinate with community partners including County Behavioral Health, Housing Authorities, Health Plans, and other local service providers

Identify staff training needs; deliver or coordinate training programs

Contribute to budgeting and grant writing, especially for CalAIM expansion opportunities

Participate in interagency meetings, conferences, and collaborative planning efforts

Ensure compliance with applicable state/federal laws and internal policies (HIPAA, Medi-Cal, 42 CFR Part 2)

Occasionally conduct screenings and assist in direct care planning

Qualifications:

Bachelor's degree in Human Services (e.g., Social Work, Public Health, Psychology, Sociology)

At least 5 years of relevant clinical/administrative experience in human services or behavioral health

Minimum 2 years of experience in a supervisory or team lead role

Extensive knowledge of housing services, local housing authorities, and CalAIM/ECM implementation

Proficiency in managing programs serving individuals with co-occurring mental health and substance use conditions

Preferred:

Master's degree in Human Services or related field

Bilingual (Spanish)

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