Contact Center Ride Success Agent - Fully Remote id-9824

May 30, 2025

Who We Are:

Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.

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Who We’re Hiring:

Here We Grow Again!

Our Ride Success Agents work in a 24/7 contact center handling inbound/outbound calls for passengers, transportation providers, and clients. Their duties include, but are not limited to:

Scheduling transportation needs for passengers and clients

Transportation provider assistance calls

Outbound calls to passengers, client contacts, attending facilities

Chat monitoring and response

Use of our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests.

This is a fully remote position in a high-volume contact center where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people. This is a full time position that may include weekend and evening hours, depending on the shift.

Success in this position will require an entrepreneurial spirit, as demonstrated by an eagerness to contribute to the overall success of the company, an ambition to make a positive impact on the success of trips and our overall client relationships, and a desire to seek out solutions in collaboration with leadership to make improvement to workflows and processes. The ideal candidate will possess exceptional communication skills, creative problem solving, and a commitment to meeting our quality standards and adherence to service level commitments.

Requirements

Responsibilities:

High School Diploma, or equivalent

Communication skills that include empathy and understanding

Commitment to efficiently see tasks through to completion

Pride in your work to match company vision

Proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via ethernet cable

Private, dedicated, quiet work space free from distractions where you can work uninterrupted through the entirety of your shift

Understanding of basic computer troubleshooting

Shifts available:

SMTWS: 5:45am - 2:15pm Eastern Time

MTWThF: 1030am - 7pm Eastern Time

All shifts are subject to change based on business needs.

NOTE: Candidates must have internet speed of 100 mbps and ability to hard-wire in via ethernet as needed

Competencies:

Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems preferred

Contact center or tech support experience encouraged

Customer service experience dealing with customer issue management

Thoroughness in following SOPs to complete tasks

Ability to recognize trends and report to upper management

Actively engage and collaborate in the work of a remote team

Benefits

Competitive compensation $16 - $18 per hour plus a rich benefits offering

Career advancement opportunities

Fully remote - skip the commute

Paid Time Off

Medical, Dental, and Vision insurance - Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility

Need to add dependents? We help with that too

TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided

Life insurance, short-term disability, long-term disability - again, all paid for by Ride Health

401k retirement savings plan with 4% fully vested employer match right out of the gate

Fully paid parental leave after 6 months of employment

And we're always looking to add more...

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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