Customer Energy Resources Coordinator id-8085

May 7, 2025

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

BRIEF POSTING DESCRIPTION:

The P SE DER OPERATIONS Department of the P CUSTOMER ENERGY RESOURCES PROGRAMS Division at Hawaiian Electric Company has 2 Management vacancies available. This position may be filled on Oahu, Kahului, Maui, or Hilo, Hawaii Island. (Role: Non-Exempt)

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JOB FUNCTION:

Administers, plans, and schedules Hawaiian Electric's Customer Energy Resources (CER) programs for all territories, processes incoming interconnection applications from end to end, and coordinates program implementation and related activities for all existing and future CER programs as they evolve.

ESSENTIAL FUNCTIONS:

Reviews, processes, and documents incoming agreements and validation of completed projects within required timelines; checks for completeness and accuracy of submitted documents and rejects/returns incomplete submittals; updates internal trackers; initiates and reviews W9 requests; processes transition customer requests; follows up with solar contractors and/or customers to address discrepancies and responds to inquiries in a timely manner. Issues conditional pre-approvals to customers for CER interconnections. Works with other departments on interconnection process changes, technical review requirements, and communications.
Coordinates technical requirements; analyzes compliance documentation and executes agreements.
Assists in providing training and maintaining training material and documentation; planning and coordinating process improvements and quality control (QC)/quality assurance (QA) measures, and assuring these measures are in place; conduct periodic QC / QA checks of processes and reports results; ensure tariff timelines are in compliance.
Supports Division Director, Manager, and Supervisor to ensure customer compliance of installed and/or interconnected systems. Coordinates with Field Services, Revenue Protection, and others as needed to identify any unapproved/non-compliant photovoltaic (PV) systems, analyzes customer data, documents findings, ensures customer compliance, and policy enforcement. When agreement due dates are near or expired, analyzes, follows up, documents findings, and ensures customer compliance.
Assists in the following duties related to customer communication: drafting and/or revising customer correspondence as policies or processes change; drafts and submits periodic review updates to program content on company website, as well as educational material that is program-specific; and coordinates review of such material with the various departments as required.
Performs other duties as assigned related to program administration of existing and future CER programs. Participates in Customer Interconnection Tool (CIT) development and testing as needed. Sends existing equipment information or executed agreement information to customers when requested. Initiate trouble tickets for CIT when needed.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
Other duties as assigned.

BASIC QUALIFICATIONS:

Knowledge Requirements

4-Year degree from an ABET-accredited college.
Demonstrated working knowledge of Distributed Generation administration, processing, and tracking.
Working knowledge of Microsoft Office software suite.
Working knowledge of online application software and CIS-SAP databases.
Familiarity with Hawaiian Electric Companies applicable tariffs, Hawaii applicable state and federal regulations, permits, laws, and codes is highly desirable.
Familiarity with Hawaiian Electric Companies Rule 14 and other rooftop solar interconnection tariffs.

Skills Requirements

Customer focused with a high level of organizational skills, ability to multi-task, process and follow-up systematically.
Motivated self-starter, able to work independently and meet deadlines.
Effective interpersonal skills with the ability to handle difficult and/or sensitive issues with tact, courtesy, and discretion. This skill must be displayed under demanding conditions with internal and external customers through in-person interactions, written correspondence (i.e., email) and over the telephone.
In-depth analytical, organizational, planning, and conceptual skills to handle multiple projects, and priorities concurrently.
Effective oral, written, listening and platform skills to communicate with all levels inside and outside of the Company.
Ability to maintain high standards of business ethics and conduct and manage perceptions of all audiences by practicing and applying sound judgment.

Experience Requirements

4 or more years of experience working in primary roles in the program administrative field.

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