Customer Service/Front Desk Assistant - Part-Time id-9338

May 23, 2025

Description

Our Front Desk staff are the first point of contact for customers & the friendly face of the Club. You are integral to both the operation of the organization and the effort to fulfill our mission! The daily interactions with our regulars, combined with the interfacing you do with new prospects who walk through the door, are the first piece in building a welcoming place where people can build community and enrich their lives through wellness, education, & fun.

An ideal Front Desk staff person will build connections with Samena's members & guests with a personal touch, thoroughly understand our programs and policies, and process registrations & transactions efficiently and precisely. You would be a great fit if you are an outgoing people-person, flexible & adaptable, and comfortable with technology.

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Shift start/end time and length vary, generally flexible schedule (with advanced notice). Shifts vary between 4 - 7 hours each, between the hours of 4:45am-10pm weekdays, 6:45am-8:30pm Saturdays and Sundays.

Responsibilities and Duties

Provide excellent customer service.

Check-in and greet members and guests for reservations, programs, and general facility use.

Have a comprehensive knowledge of Club programs and policies in order to serve as an information desk for members & guests.

Organize and maintain a filing system, record and receive inventory, and keep form, marketing materials, as well as concessions and retail items, stocked and readily available.

Respond to phone calls, emails, and requests for information.

Balance a till and closeout transactions from the day accurately and efficiently.

Walk around the Club to give tours and explain membership information.

Provide administrative support for other department managers as needed.

Work well with others in a team setting.

Maintain a clean/safe environment.

Other duties as assigned, subject to change; this job description reflects essential functions but does not cover or restrict other tasks that may be assigned.

The above position description is not intended to describe in detail the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of the business/organizational demands change, so, too, may the essential functions of this position.

Samena Swim & Recreation Club's vision is to provide a safe and inclusive environment for people of all backgrounds, ages, and abilities, and to have our staff reflect our community. We encourage individuals of all cultures and communities to apply.

Qualifications

Guidelines for Experience & Skills

Ability to display friendly, helpful service to members and guests while maintaining professionalism and competency on the job.

Ability to quickly learn and memorize a wide variety of policies, procedures, and program information.

Excellent verbal and written communication skills.

Comfortable and proficient with technology and computers.

Ability to multi-task and be resourceful.

Responsible and dependable team player with the ability to work independently.

Maintain current First Aid and CPR certifications.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk and/or hear. The employee frequently is required to stand and walk around the facility; use hands to type; and reach with hands and arms. This position requires the ability to occasionally lift up to 20 pounds.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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