Customer Service Support Rep - Remote id-9202

Labcorp St. Paul / MedTox Client Services Team is seeking a Customer Service Support Representative. Our Client Services Team is committed to providing quality service to both internal and external customers. This position acts as an advocate for our clients in supporting their needs. This will be a Remote/Work from Home office position.

Requirements:

HS Diploma required, Bachelor's degree preferred

2+ years previous customer service experience, laboratory or healthcare preferred

Excellent communication and interpersonal skills including written, verbal, and listening skills

Confident in multitasking and quickly adapting to changing priorities

Proven ability and desire to provide exceptional customer service

Ability to present professional image via phone; superb phone etiquette skills

Excellent problem resolution skills

Strong attention to detail and accuracy

Able to work independently and as part of a team in a fast-paced environment

Proficient computer skills including CRM systems, Microsoft Office Suite, and other office software

Key Responsibilities:

Build strong relationships with other team members and departments; providing excellent internal customer service to optimize service to all external clients

Provide professional and courteous customer service to external customers via phone and email

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Answer customer inquiries, research issues and provide effective resolutions to client issues and concerns in a timely manner (supply orders, billing questions, account set up, testing questions, specimen inquiries, etc.)

Document issues, action steps and outcome of customer inquiries

Document and process change requests promptly and efficiently

Follow all SOP’s and team procedures to ensure accuracy and regulation compliance.

Assist with large projects and meet deadlines

Make outbound calls to existing customers providing them with information about new products and services

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