Customer Success Executive Operations Director

Other Jobs To Apply

No other job posts for this day.


Role Overview
We are seeking a Director of Customer Success Executive Operations to provide strategic and operational support to the President of Customer Success at Salesforce. This role will sit on the Executive Operations team and play a critical role in driving executive priorities, internal and external engagements, cross-functional alignment and operational execution. The ideal candidate will combine strategic thinking, marketing expertise and operational excellence to excel in this role.

Key Responsibilities

  • Drive organizational initiatives and strategic projects to successful outcomes, ensuring alignment with business objectives.

  • Own the preparation of materials for key meetings, including business reviews, executive briefings and town halls.

  • Collaborate with cross-functional teams to ensure rhythm of the business decision-making forums and operational cadences are effective and impactful.

  • Support and manage the execution of regular and ad hoc senior executive presentations and reporting.

  • Drive impactful event strategy, ensuring appropriate representation at customer, partner and industry events.

  • Develop and implement a proactive customer engagement strategy that aligns with the President of Customer Success’ priorities and Salesforce’s growth objectives.

  • Partner with Finance, Employee Success and Customer Success Operations to streamline processes and optimize organizational effectiveness.

  • Articulate and advocate for the Customer Success vision and strategy.

  • Act as a liaison across teams to ensure alignment and coordination across key stakeholders and teams.


Qualifications & Experience

  • 10+ years of experience in Customer Success, Marketing, executive relations or a related field in a large global organization.

  • Demonstrated success in driving strategy and execution, with experience in Chief of Staff or similar roles.

  • Proven ability to shape narratives, craft compelling messages and represent leadership in both internal and external forums.

  • Strong interpersonal skills to build relationships across a matrix organization, foster alignment, and inspire trust.

  • Ability to influence cross-functional teams and drive alignment across stakeholders.

  • Adept at anticipating needs, managing ambiguity and aligning initiatives to organizational goals.

  • Exceptional communication skills and executive presence, with the ability to represent senior leadership and engage with stakeholders at all levels.

  • Thrives in dynamic environments, managing change with agility and resilience.

  • Proactive problem-solver, ability to stay one step ahead.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...