Customer Support Representative id-10566

June 11, 2025

Computer Skills

Ability to set up computers required (monitors, headsets, keyboard, docking station, laptop, cords, etc.)

Troubleshoot

Microsoft Office programs required (Excel, Word, etc.)

Gmail and Google Suite of Web Based Applications

Keyboarding skills with the ability to 10 key.

Technical and Internet Specifications (Remote Agents Only)

Other Jobs You May Be Interested In

Home Router with wired link to PC (Employee Provided)

Business Level Internet (Employee Provided)

Monitor (Company provided)

Wired Headset (Company provided)

Location: State, Alabama, Alaska, Arizona , Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wyoming

Summary:

The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries. Supervision ranges from close to general. Essential Duties: Percentage of Time

All duties to be performed according to the established standard while maintaining regular, prompt attendance and availability for overtime as needed:

Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

Prioritize and problem solve customer issues and concerns.

Other Duties:

Manage customer late lists, moving late jobs through the lab and communicating with customers.

Perform other duties within the customer service department or other areas as assigned.

Maintain a clean and organized work environment.

Observe all company policies, rules, and safety practices. Physical Demands:

The tasks of this position generally requires duties to be performed by:

Regularly sit for the duration of shift.

Occasionally required to stoop, climb, or balance.

Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms.

Use of close vision, color vision, depth perception and ability to adjust focus. Work Environment:

Fast paced, office environment.

Regularly work with others.

The noise level in the office is generally quiet. Safety and Ergonomic Requirements:

Must practice safe work practices at all times and report any unsafe conditions immediately.

Required to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes.

Attend and participate in all required safety training.

Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.

Follow all personal dress requirements according to the established dress code and safety requirements.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High School education or equivalent preferred.

At least 1 year of previous related experience and/or training required.

Communication Skills

Telephone/Email Etiquette

Active Listening

Familiarity with electronic communication methods such as email, instant messaging and chat services

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write short correspondence.

Ability to communicate effectively in a team environment.

Ability to use professional language/conduct when communicating externally to customers.

Math Ability

Basic ability to add and subtract.

Understand decimal numerical sequencing.

Reasoning Ability

Ability to multitask and prioritize.

Demonstrate good judgment and decision making skills.

Job Type: Full-time

Pay: $9.00 - $12.00 per hour

Benefits:

• Health insurance

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER