Customer Support Specialist id-7767

May 1, 2025

At a Glance

Tasks: Help customers with inquiries and resolve issues with a smile.

Company: Join TTEC, a leader in creating happy customer experiences since 1982.

Benefits: Enjoy competitive pay, performance bonuses, and a healthy benefits package.

Why this job: Be part of a supportive team that values your growth and well-being.

Qualifications: Must have at least 1 year of customer service experience and a high school diploma.

Other info: Work onsite in Malta, NY, and embrace a diverse, inclusive culture.

The predicted salary is between 36000 - 60000 $ per year.

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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you’ll be a part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position would require you to work at 101 State Farm Place, Malta, NY 12020, Suite 200.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll:

Answer incoming communications from customers

Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

At least 1 year of customer service experience

High school diploma or equivalent

Recognize, apply and explain your product or service knowledge

Computer experience

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Base wage starting at $18.92 plus performance bonus opportunities

A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit www.hellottecbenefits.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

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Common Interview Questions And Answers

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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