Dental Customer Service and Support Agent

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  • *Join Our Team at MaxAssist – Dental Customer Service and Support**
Are you someone who thrives on solving puzzles, helping others, and constantly learning? Do you love the idea of guiding people through new software and making their lives easier? If so, we want to hear from you!

At MaxAssist, we provide onboarding, training, and ongoing support to dental offices using our software. We’re looking for someone who is outgoing, resourceful, and passionate about customer service.

  • *What You’ll Be Doing
  • Supporting and training dental professionals as they onboard with our software
  • Troubleshooting and guiding users through technical and workflow challenges
  • Helping clients optimize their experience and get the most out of our platform
  • Continuously learning and expanding your knowledge to become an expert in our system
  • Working in a fast-paced, collaborative environment where every day brings something new
  • *Perks of the Job
✨ Daytime hours – No evenings or weekends! ✨ Monday-Friday, 37.5-hour work week – Because work-life balance matters ✨ Hybrid work model – Work from home 2 days a week ✨ Comprehensive benefits – Health, dental, and insurance coverage ✨ Office perks – Bright Open work environment, a stocked snack cupboard with genuinely great coffee and free parking.
  • *What We’re Looking For**
✅ A natural helper—someone who enjoys teaching, guiding, and supporting others ✅ A puzzle solver—excited by challenges and motivated to find solutions ✅ A self-starter—someone who takes initiative and is always looking to improve ✅ A lifelong learner—curious and eager to grow your skill set
  • *Bonus Points For:**
⭐ Dental experience (clinical, admin, or industry-related) ⭐ Experience using MaxAssist software ⭐ Background in customer service, software training or demo-ing. ⭐ Tech-savviness and the ability to explain complex topics in simple ways

If you’re looking for a role where you can make an impact, develop your expertise, and be part of a fun, supportive team—this could be the perfect fit.

Job Types: Full-time, Permanent

Pay: From $26.00 per hour

Benefits

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Experience

  • Dental : 1 year (required)
Work Location: Hybrid remote in Calgary, AB
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