Desktop Support -I /Onsite/

Other Jobs To Apply

No other job posts for this day.


Job Title: Desktop Support -I (Onsite)
Location: Wauwatosa, WI
Duration: up to 06 Months

Overview:
The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution. The critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors.  The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices.

Essential Duties and Responsibilities:
  • Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications.
  • Participate in installing, configuring, and maintaining computer operating systems and images.
  • Install and troubleshoot peripherals for users.
  • Aid in troubleshooting smartphones and other related ad hoc devices.
  • Asks appropriate probing questions to gather relevant information to aid in resolution of request.
  • Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution.
  • Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business.
  • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
  • Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures.
  • Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients.
  • Assists in special projects as needed.
  • Participates in on call rotation.

Computer Skills:
  • Workstation, printer and peripheral maintenance and support skills.
  • General understanding of Client/Server environment.
  • Experience with Microsoft Active Directory and Azure Active Directory.
  • Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications.
  • Demonstrate an analytical approach to problem resolution.
  • Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software.
  • Commented [KR1]: Maybe change to Participates in on call rotation required for this position.

Qualifications:
  • Ability to understand basic business practices.
  • Ability to manage working in a high stress environment.
  • Take ownership for work and initiative for requests, incidents and problems.
  • IT Professionalism in all aspects of the position.
  • Outstanding customer service skills and attitude.
  • Ability to prioritize projects and customer requests.

Competencies:
  • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
  • Teamwork - Works as a team member across many locations; balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed; recognizes accomplishments of other team members.
  • Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures.
  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.
  • Communication - Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees.

Education/Experience:
  • .5-5 years of experience supporting end users in a corporate environment.  IT schooling could be used towards experience.

Certificates and Licenses:
  • No certifications required; A+ certifications preferred.

Top Skills & 6 months to 5 Years of Experience:
  • Desktop support
  • Deploying devices
  • On the fly device repairs.

Nice to Have Skills:
  • Workstation, printer and peripheral maintenance and support skills.
  • General understanding of Client/Server environment.
  • Experience with Microsoft Active Directory and Azure Active Directory.
  • Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications.
Original job Desktop Support -I /Onsite/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...