Digital Banking Manager id-7510

April 28, 2025

Job Summary
The Digital Banking Manager is responsible for overseeing the bank's digital banking services, ensuring seamless delivery of online and mobile banking solutions to customers. This role involves managing digital platforms, enhancing customer experience, ensuring compliance with banking regulations, and leading team members to provide exceptional support for our digital services.

Key Responsibilities

· Oversee daily operations of digital banking platforms, including online banking, mobile banking, bill pay, and other related services. Ensure systems are operational, secure, and updated to meet customer needs.

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· Provide expertise and support to customers with digital banking needs, including troubleshooting and resolving issues related to hardware and software. Ensure a remarkable customer experience in digital channels.

· Implement new digital banking products and digital service delivery such as digital account opening, test, and provide post-implementation support. Recommend product and service upgrades and enhancements to meet competitive standards.

· Develop bank staff to support digital banking services. Foster a culture of continuous learning and improvement, ensuring the team is knowledgeable about current digital banking products and services.

· Ensure compliance with all bank policies, procedures, and state and federal banking regulations. Balance risk to the bank while maintaining high levels of customer service.

· Prepare and analyze reports related to digital banking operations. Monitor product usage, system operation, and customer feedback to inform strategic decisions.

· Work closely with senior management and other department managers to maintain policies, implement new solutions, and participate in strategic planning for digital implementations.

· Demonstrate all Harmony Bank Core Values

Experience

· Extensive background in digital services or cash management within the banking industry.

· In-depth knowledge of digital banking platforms and technologies.

· Excellent problem-solving and decision-making abilities.

· Strong understanding of banking regulations and compliance requirements.

· Effective communication and interpersonal skills.

Harmony Bank is an equal opportunity employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veterans.

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

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