Employment Counselor - Brigham City/Logan id-9267

May 22, 2025

If you enjoy working with people and helping them be successful, this is the job for you. The Workforce Development Division (WDD) at the Department of Workforce Services (DWS) is looking for a skilled and motivated individual to fill an Employment Counselor I position. This position will be located in the Logan or Brigham City Employment Center.

*This position may be filled as an Employment Counselor II for an internal applicant, depending on qualifications.*

This position has a fixed work schedule Monday-Friday 8am-5pm.

Principal Duties

Employment Counselors deliver a broad range of services to assist case managed customers, job seekers, the general public and their families to resolve barriers and increase skills in order to obtain and maintain employment. Services are focused on individual and family needs and may be provided one-on-one or in group settings. Some positions involve outreach to community partners. Training is provided. These services typically include:

Other Jobs You May Be Interested In

Assessing needs and educating customers about DWS programs, policies, and services and providing assistance in the application for temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care and Unemployment Insurance).

Assisting customers with resume creation, networking, mock interviewing and job searching with technology.

Providing career and educational counseling to empower customers to become more self-sufficient and confident.

Assessing customers and their families to identify barriers to self-sufficiency, employment, training and income goals.

Utilizing motivational interviewing techniques to create a supportive environment.

Developing employment plans with activities leading to achieving goals and/or work readiness, as well as monitoring and evaluating employment plans activities and progress.

Utilizing labor market information, local resources, referral to community partners and employers to assist customers in meeting their goals.

The Ideal Candidate

The model candidate for this position is someone who has:

Exceptional customer service skills and ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias.

The ability to problem solve and identify creative solutions to lead to successful outcomes.

Excellent communication and interpersonal skills.

Experience coordinating with community partners.

Experience serving individuals experiencing homelessness.

The ability to present information clearly and effectively.

Knowledge of agency programs, community resources and services, local labor market, and job search techniques.

Education and/or work experience relating to case management, career counseling or social services.

Why You Should Join Our Team

Besides working for a fantastic agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits. Click here to view a summary of benefits we offer. We also provide generous paid time off so you can spend more time with your family and have a positive work-life balance.

The Agency

The mission of Workforce Services is we strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahns and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahns trained and back to work.

Supplemental Information

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

DHRM rules regarding promotions and transfers apply to current state of Utah employees.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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