Error Resolution Specialist 1 id-8061

May 7, 2025

Job Summary:

Position Summary:
Analyzes, investigates, and appropriately adjusts tax documents and payments for a variety of tax types; and locates and fixes the root cause of complicated problems in the tax system.

Supervision:
This position does not have direct reports.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

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The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Error Resolution

Analyzes, investigates, and appropriately adjusts tax documents and payments for one tax type.
Identifies. examines, and corrects tax documents and payments that the tax system failed to validate.
Updates and/or amends standard operating procedures for specified tax type.

Research

Conducts comprehensive research and communicates with taxpayers, team members, and supervisors in order to resolve return/payment errors.

Processing

Processes low volume returns in the system.

Agency/Department Compliance & Continuous Improvement

Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
Actively contributes to team and individual effectiveness through the following: -

Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated.
Completes all required training in a timely manner.
Participates in assigned work teams as appropriate.
May complete periodic metrics, projects, huddle boards and reports as requested.
Prepares for and actively participates in 1:1 coaching with supervisor.

Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Education & Experience

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associate’s Degree (e.g., A.A.), training, coursework, and work experience relevant to the assignment.
Minimum of one year of related experience.

Licenses & Certifications
None

Knowledge/Understanding

Working knowledge and understanding of banking credits and debits, accounting and taxation.
Knowledge of the integrated tax system (TAS).
Knowledge of statutes applicable to tax reporting.
Knowledge of confidentiality requirements regarding tax information.
Knowledge of return filing instructions and electronic filing requirements.
Understanding of Federal and State laws, rules and regulations.

Skills

Strong verbal, written, and listening communication skills.
Strong mathematical skills to include addition, subtraction, multiplication, division, average, percentage and interest.
Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations to meet deadlines.
Effective interpersonal skills and demeanor.
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
Proficient in the use of tax reporting systems such as TAS.

Abilities

Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety.
Ability to analyze and evaluate taxpayer claims, and perform detailed examinations of state tax documents.
Ability to provide guidance and transfer knowledge to other team members.
Ability to work both independently and collaboratively as part of a team.
Ability to perform tasks with precision and speed.
Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner.
Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem.
Ability to learn and embrace Continuous Improvement, Six Sigma and/or LEAN.
Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another.

Additional Job Demands

In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

Selective Preference(s):

Previous experience in research and analytics of complex tax situations, or work experience that demonstrates accuracy and speed in a fast-paced production environment.
Experience with Continuous Improvement, Six Sigma and/or LEAN

Pre-Employment Requirements:

The final candidate will be required to abide by the the following pre-employment checks:

Employment Verification and Reference Checks
State and Federal Criminal Background Check, including fingerprinting
Arizona Tax Filing Records Check
If applicable, ASEDRA Authorized Driver Identification Check

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