Experienced Remote Sabre Travel Consultant id-9060

May 19, 2025

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Hours: Monday- Friday 8am-8pm Eastern Time

As a Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients.

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We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You'll Do on a Typical Day

Advise and arrange travel for corporate business customers

Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

Arrange and book approximately 40% domestic and 60% international business travel, in a variety of complexity, for air, road, rail, and accommodations

Use Global Distribution System (GDS): Sabre

Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements

Use positive telephone and email service techniques and act on special customer requests

Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

Passion for excellence in client service, including proactive anticipation of needs

5 Years of Corporate Travel Experience

Native GDS expertise: Sabre

Professional communication (written and verbal)

Attention to detail

Act with integrity, and look after personal traveler information

Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

Resolving customer issues quickly and independently / with supplier

Teamwork and openness to feedback

Please be aware that you must be in role for 1 Year before applying for an internal position.

Note: Upon applying, your leader will be informed of your position interest. Please, have a career pathing conversation with your leader before pursuing internal roles.

If applying for a role in a different entity from the one you're currently employed by, please understand the potential difference in your benefits should be successful.

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

United States

The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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