Experienced Service Writer id-8270

About Us:

American Truck Centers in Commerce City, CO is a leading commercial truck dealership known for dependable sales, service, and support. We specialize in helping truckers and fleet owners keep their vehicles running smoothly with fast, honest, and expert service. We're currently seeking a Commercial Truck Service Writer to join our growing team and help deliver top-tier customer support.

Job Summary:

As a Service Writer, you'll be the first point of contact for service customers. You'll help schedule repairs, write up service orders, and communicate between the customer and our service technicians to make sure jobs are completed accurately and on time.

Key Responsibilities:

Qualifications:

  • Prior experience as a service writer or service advisor in the commercial truck, diesel, or heavy-duty equipment industry preferred
  • Basic knowledge of diesel truck systems and common repairs
  • Excellent communication and customer service skills
  • Strong organizational skills and attention to detail
  • Comfortable using service software and computer systems
  • Valid driver’s license


What We Offer:

  • Competitive pay based on experience
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • A supportive team environment with room for growth
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...