Field Operations Consultant - Kansas City, MO id-9363

May 23, 2025

Field Operations Consultant - Kansas City, MO

Job Description:

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

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At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

The Field Operations Consultant role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments. You will analyze restaurant performance across customer experience and operations brand standards. This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development.

While this role is based out of our Denver, CO field office, we are looking for candidates to support our Owner/Operators in the Kansas City, MO market. You must live in the market to best support our Owner/Operator population.

Job Responsibilities

Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards

Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions

Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards

Develops a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning, and certification in assigned area of expertise

Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees

Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)

Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions

Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results

Qualifications

Restaurant experience is highly preferred

High school diploma is required; continuing/higher education is highly preferred

Strong attention to detail and ability to keep reports and evaluations organized

Effective time management skills to keep up with a demanding evaluation and travel schedule

Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas

Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers

Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills

Coachable learner with the desire for continuous learning

Ability to work in an ever-changing environment

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