Financial Center Teller - Loveland West id-8241

May 9, 2025

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

Summary:

The purpose of the Financial Center Teller position is to provide quality service to customers through efficient and accurate financial transaction processing as well as identify sales opportunities direct or referred.

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Responsibilities:

Assist customers by processing a variety of financial transactions quickly with minimal or no errors according to established Bank policies and procedures

Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting savings deposits and withdrawals

Verify customer identity, endorsements, and signatures while maintaining alertness for forgeries, stop payments, fraudulent items, and false identification

Balance cash drawer daily in accordance with established policies and procedures

Perform specialized tasks such as official checks, cash advances, coin sorting

Accept loan payments

Process night depository bag deposits

Answer Inquiries regarding checking and savings accounts and other bank related products

Resolves issues with customer accounts

Assist with balancing vault and ATM

Admit customer to safe deposit box as needed

Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty

Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

Actively participate in meeting financial center growth initiatives offering referrals and services to new and existing clients

Participate in weekly coaching sessions with financial center leadership

Actively serve as a team player involved in achieving financial center goals

Promote, cross sell, and assist customer with basic questions regarding bank products and services

Explain, promote and refer bank products and services to customers

Qualifications:

Education Requirements

High school diploma or equivalent education certificate (GED)

Minimum Experience

Minimum of 6 months of experience in a sales and service environment involving cash handling and face-to-face customer service interaction.

Knowledge, Skills, & Abilities

Ability to complete routine transactions with limited supervision

Strong organizational, interpersonal, communication, and customer relation skills

Attention to detail and mental concentration for accurately performing tasks

Ability to balance multiple tasks simultaneously

Ability to handle frequent interruptions

Ability to follow standard operating policies and procedures

Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs

Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships

Computer proficiency with working knowledge of Microsoft Office Suite applications, required

Ability to adapt to changing work environment

Ability to work during branch hours of operation

Effective time management

Excellent interpersonal and communication skills

Strong team player

General knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements

Position requires lifting, carrying, or moving heavy items. Must be able to lift up to 25 lbs.

May be required to sit or stand for long periods of time

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