Full Time Patient Access Associate - ED Registrar id-8141

May 7, 2025

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Patients have so many choices when it comes to their care. Patients choose us because of our Press Gainey scores and positive patient comments. PMPH is one of the Top Ten Hospitals in New Jersey. If you want to join a supportive team where supervisors are always willing to jump in and offer on the job training and education - this could be the role for you! The Emergency Department is a fast-paced, high-energy environment - this is good for people who don't want to sit at a desk for 8 hours and love being a part of an ever-changing environment.

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Summary:

The Patient Access Associate is responsible for registering patients into the computer system
The Patient Access Associate will collect, verify and enter patients' required demographic and insurance information to ensure accurate and timely reimbursement. They will collect and process any co-pays or time of service payments
The Patient Access Associate will provide excellent customer service which sets the tone to ensure positive patient outcomes and care
Day-to-Day Responsibilities:
Greeting patients with a positive and professional attitude and initiating the registration process
Properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system
Performs follow up on assigned third party accounts for all in-house admissions and select outpatients (e.g. PAT, Radiation Oncology). Follow ups includes that tasks such as verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization/referral requirements have been completed
Demonstrating flexibility and adaptability to fast-paced, changing work environments
Determining and appropriately documenting out of pocket responsibility for services as related to insurance contracts or PHCS Fee Schedules
Collects Time of Service (TOS) and Point of Service (POS) Payments according to policy. Referring patients to Financial Counselor for assistance when necessary

When Patient Access Associates are assigned to bedside registration (ED and Surgical Areas), they are required to utilize the Workstation On Wheels (WOW).

Qualifications:

Required:

H.S. Diploma/GED
Strong customer service skills

Preferred:

Two years of medical experience, with previous hospital or physician office registration experience preferred

Why Choose Penn Medicine:

Endless Opportunities for Career Growth
Penn medicine believes in its' people - the organization can only be successful with our valued employees
Eligible for Medical/Dental/Prescription/Life Insurance the 1st of the month following your hire date
Prepaid Tuition Assistance
Access to over 1300 courses to provide professional and personal growth
Access to Penn Medicine's Wellfocused program to support emotional and physical wellness
Access to hundreds of employee discounts

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