Growth Technical Account Manager id-9352

May 23, 2025

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

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About the team

The Growth Technical Account Manager is dedicated to a group of Stripe users who are growing quickly and desire contextual and technical guidance with Stripe products and features. We help fast growing users make foundational improvements and optimizations to their Stripe integration through context awareness and a thorough understanding of user needs. Additionally, we work cross-functionally across internal Stripe teams and provide an elevated support experience. If you embody a user-first and consultative mindset and are a keen problem solver, we want to hear from you.

What you'll do

Responsibilities

Be the primary account owner dedicated to a group of Stripe's strategic growth users

Bring a builder mentality as you scale and grow the segment and set the strategic direction for user support and engagement

Deliver an elevated services and support experience (fast, smart, concise, human, accurate, and informed) to your assigned users and internal stakeholders

Build trusted relationships with your users by becoming a subject matter expert on their business

Be directly accountable for analyzing and improving their support experience and providing contextual insight regarding users' experience with support

Work closely with our subject matter experts to better understand user needs and account performance trends

Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the user

Represent user priorities within the Stripe Operations organization via support channels, documentation or product/feature feedback or development

Provide guidance on topics important to users such as fraud/disputes, risk, declines, reconciliations, overall payment health and product usage

Collaborate with Engineering and other Operations teams to diagnose and solve technical user problems

Analyze and optimize our support documentation & processes and develop best practices to improve users' experiences and help scale our operations

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

2+ years of experience in operations or account management roles

Has strong written and verbal skills and the ability to translate complex solutions to users in a clear and concise manner

Has demonstrated ability to problem solve with minimal guidance in a rapidly changing environment while navigating ambiguity

Has demonstrated technical aptitude, has experience with data analysis and use of technical tools to troubleshoot user issues

Willingness to learn new technologies and product features and functionality

Ability to collaborate with cross-functional teams to achieve desired results

Customer obsession. Ensuring that customers' rights are preserved with clear, objective, conclusive and timely responses

Preferred qualifications

Experience working with data. You can analyze user feedback patterns and use these insights to drive improvements.

Prior experience with or exposure to SQL, Tableau, Hubble, and APIs

Experience in product, consulting, or project management

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