Lead Admin/ Imports /Honda/ Toyota/ VW/ and Volvo-Porsche-JLR/

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NOTE: THIS JOB POSTING IS TO FILL MULTIPLE OPEN LEAD ADMIN POSITIONS: 1. HONDA, 2. TOYOTA, 3. VOLKSWAGEN, AND 4. VOLVO, PORSCHE, JAGUAR LAND ROVER (JLR).

Position Purpose:

As a Lead Admin, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.

What You Will Be Doing

  • Serve as an OEM subject matter expert
  • Lead a team of Warranty Administrators
  • Maintain OEM training and/or certification if applicable
  • Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
  • Facilitate team meetings
  • Participate in Sales calls and Kickoff meetings
  • Demonstrate a service culture that prioritizes customer satisfaction
  • Model, train, and coach expectations to deliver the service standard
  • Participate in interviewing and selecting talent
  • Reviewing, developing, and evaluating talent
  • Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
  • Serve as second-tier support for client escalations from Warranty Administrators
  • Scheduling Warranty Administrators and ensuring there is coverage/back-up
  • Keep the team motivated
  • Review each admin’s accounts on a weekly basis
  • Verifying EOM billing
  • Proactively coach employees as needed

What You Need for This Position

  • Prior experience as a Warranty Administrator
  • A passion for people
  • Strong communication skills and professional writing skills
  • A desire to find solutions
  • Strong sense of self awareness and people management skills
  • Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software

Nice to Have

  • Previous management or leadership experience
  • As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date
  • You get to enjoy 10 days of Paid Time Off per year
  • We also recognize 10 major holidays per year
  • Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet and use of personal phone
Original job Lead Admin/ Imports /Honda/ Toyota/ VW/ and Volvo-Porsche-JLR/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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