Leave Associate id-9712

May 29, 2025

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. The Leave Associate supports our Flight Attendants by ensuring accurate and successful processing of Company leaves and administering the Flight Attendant Attendance policy per the collective bargaining agreement (CBA). They deliver Southwest Hospitality with each interaction and strive to provide timely and accurate responses to our Customers. Additionally, this Associate is the subject matter expert for our Flight Attendants, the Union, Inflight Base Leaders, Labor Relations, General Council, and other legal entities. The Leave Associate is an effective communicator with strong interpersonal skills who is excited to support impactful initiatives that drive the future of Southwest.

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Additional Details:

This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, Wyoming, and Puerto Rico.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Support Flight Attendants through various phases related to Company leaves of absence including medical leave, maternity leave, on the job injury, jury duty, state leaves and FMLA

Communicate with Flight Attendants via telephone, email, and Crew Web Access messages regarding Company leaves and attendance

Navigate and work in multiple computer packages/programs, including but not limited to Pullsheets, Quickbase, Docuware, Crew Web Access, and Salesforce

Monitor, administer, and record all documentation related to Company approved leaves within contractual timelines

Confirm medical documentation is compliant with the Collective Bargaining Agreement (CBA) by reviewing and processing medical documentation regarding all medical leaves, maternity leaves, and on the job injuries

Apply the CBA language in order to ensure the Company complies with Workers Compensation procedures

Ensure the accuracy of Flight Attendant attendance points and discipline letters per the CBA and communicate with Inflight Operations Base Leadership

Obtain and navigate third party reporting systems to obtain information, communicate and support the process of on the job injury claims, by identifying restrictions and limitations as they pertain to guidelines

Act as the liaison between the Flight Attendant and Company administrators by preparing, distributing, and documenting all appropriate FMLA paperwork as required by law and the federal guidelines of FMLA

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to navigate or Experience using Microsoft Suite including the ability to type and/or use computer keyboard with sufficient speed to meet deadlines and have proficient personal computer skills

Skilled in conflict resolution and ability to work well with others as part of a Team

Ability to navigate online resources to define medical terminology

Skilled in strong written communication and organization in order to effectively communicate verbally by telephone and face to face with Internal and External Customers

Ability to read and adhere to detailed procedures, collective bargaining agreements and governmental regulations

Ability to perform detailed tasks with a high degree of accuracy and minimal supervision

Ability to work under tight time constraints to resolve administrative tasks and multiple projects in a limited space with constant interruptions

Ability to maintain effective working relationships with multiple departments

Knowledge of various state, local and contract laws

Ability to support Flight Attendants by answering questions via phone calls and manage sensitive events with compassion and discretion

Education

Required: High School Diploma or GED

Experience

Entry-level experience, developing skills and knowledge in:

Administering rules and guidelines to Employee leaves of absence

Collective Bargaining Agreements (CBA)

Preferred: Experience with CSS, Docuware, Pullsheets, and Workday

Physical Abilities

Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must be able to work weekends, holidays, and overtime as needed to meet contractual and payroll deadlines

Willingness to travel and work extended hours as necessary

Must be able to sit for extended periods of time

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