Maintenance Technician - Elevators & Escalators

Other Jobs To Apply

No other job posts for this day.

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs. 

Responsibilities

Customer relationship management

  • Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

  • Responsible for accurate and real-time back reporting of work performed (at the equipment level)

  • Accountable for equipment safety and performance

  • Accountable for identifying site risks, and communicating them to his supervisor

  • Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure

  • Accountable for identifying “unplanned” service repairs based on the equipment needs.


    • Service operations

  • Accountable for the end-users and the site safety

  • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

  • Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes

  • Accountable for raising sales to lead to his supervisor

  • Accountable for exact and timely back reporting of the work done according to the process

  • Responsible for submitting timesheets based on the execution

  • Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition

  • Responsible for regular updates of his supervisor on all relevant information

    • Requirements

  • ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent

  • Good verbal and written English communication skills

  • Candidates with basic IT skills will be given a preference

  • Candidates with basic digital foundation skills will be the right candidate for this position

  • Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must

  • Having a valid GCC driving license is an added advantage

  • Candidates meeting the above requirements should only apply for this position.

    • We've seen some instances of scammers representing themselves as agencies and trying to charge candidates a fee to put them forward for KONE vacancies. We assure any potential candidates, that KONE has never and will never ask candidates to pay to submit their applications to us. If you would like to find out more about opportunities at KONE in your location, please visit our KONE careers website.

    Read more on

    Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...